Rosalinda Arroyo
Houston,TX
Summary
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Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Experienced with patient support and healthcare navigation. Utilizes communication and problem-solving skills to advocate for patient needs. Track record of effective collaboration and resolving patient concerns swiftly and empathetically.
Overview
23
23
years of professional experience
Work History
Medical Office Assistant
UT Physicians
Bellaire, TX
05.2023 - Current
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction.
- Assisted in maintaining accurate medical records and documentation in compliance with regulations.
- Streamlined over the phone and face to face operations by implementing efficient patient satisfaction procedures.
- Verify insurance prior to patient visit
- Provide further instructions to bariatric process
- Submit clinicals for approvals to the insurance
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Trained new staff on office protocols and electronic health record systems to ensure consistency.
- Led initiatives to improve patient intake processes, reducing wait times significantly.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Accounts Receivable clerk
All State Career
Houston, TX
02.2017 - 12.2020
- Posted customer payments by recording cash, checks and credit cards
- Processed accounts receivable invoices daily
- Analyzed revenues by properly allocating transactions
- Assisted in the preparation of the monthly financial statements
- Managed monthly closing
- Handled new incoming new policies
Administrative Assistant
State Farm
Houston, TX
01.2014 - 10.2016
- Managed personal insurance face to face schedules and coordinated executive communications, including taking calls, responding to emails and interfacing with clients and team members
- Answered and screened calls for a multi-line system that received a high volume of calls per day
- Ensured all documents were properly archived
- Served as liaison for the company with customers complaints and resolutions
- Managed complex schedules and scheduling for quotations and polices
- Planned and coordinated external and internal meetings with clients
- Maintained an inventory of office and kitchen supplies in Excel, then ordered new supplies and re-stocked as necessary
- Managed sending and receiving of all mailings for the company
- Assisted the accounting department with the process of Accounts Payable and Accounts Receivable
- Worked closely with the accounting team to manage daily deposits
- Managed the process of new and completed sales order and policies Processed new equipment lease
- Researched, prioritized and followed up on incoming issues and concerns addressed to the office manager then determined the appropriate course of action
- Completed a broad variety of administrative tasks as needed
- Perform ad hoc projects and special assignments as assigned
- Serve as resource to colleagues with less experience or a subject matter expert
Front Desk Manager
Courtyard By Marriot, Houston, TX
Houston, TX
05.2003 - 01.2005
- Managed the smooth running of the front desk
- Guest Relations provided positive and friendly customer support
- Responsible for employees’ work schedules to ensure proper management of the front desk
- Supervised employees’ workload during each shift
- Acted as a liaison between general manager and staff
- Answered and screened calls for a multi-line system
Education
High School Diploma -
Robert E. Lee High School
Houston, TX05-2004
Skills
- Bilingual English/Spanish
- Managing multiple projects
- Exceptional communication skills, both written and verbal
- Capability to prioritize and meet deadlines
- Ability to keep information confidential
- Excellent time management
- High level of professionalism and integrity
- Advanced computer skills with MS Teams, MS Office
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Team collaboration
- Insurance billing
- Eligibility determination
- Patient education
- Team leadership
- [Language] fluency
- Friendly and outgoing
- Customer follow-up
- Data entry
Accomplishments
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Recognized as a consistently helpful and supportive professional by patients and staff alike.
- Created database of all patient support actions to maximize compliance and reduce errors.
Languages
Spanish
Native or Bilingual
Interests
Enjoy traveling, love good food, enjoy dancing salsa, health-conscious, meditates as a form of therapy Very down to earth person lay back Enjoy learning new things, new cultures, new places, open minded Rescue animals is a calling
Timeline
Medical Office Assistant
UT Physicians
05.2023 - Current
Accounts Receivable clerk
All State Career
02.2017 - 12.2020
Administrative Assistant
State Farm
01.2014 - 10.2016
Front Desk Manager
Courtyard By Marriot, Houston, TX
05.2003 - 01.2005
High School Diploma -
Robert E. Lee High School