Rosalinda Contreras
Chicago,IL
Summary
Dynamic Psychiatry Care Coordinator at Esperanza Health Center with expertise in patient care and medical office administration. Proven ability to enhance patient satisfaction through efficient scheduling and compassionate support. Fluent in Spanish, skilled in EMR management, and recognized for fostering strong relationships with healthcare providers and community partners to optimize health outcomes.
Overview
17
17
years of professional experience
Work History
Psychiatry Care Coordinator
Esperanza Health Center
Chicago, IL
11.2021 - Current
- Coordinated follow-up communications with patients to maintain consistent care and address health concerns.
- Facilitated collaboration with healthcare providers to enhance communication and improve patient services.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Established and maintained strong connections with clients to enhance their emotional well-being and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored and relayed significant patient details to healthcare professionals to support effective care strategies.
- Optimized patient care coordination through strategic management of healthcare provider schedules.
- Streamlined patient intake processes, reducing wait times and improving patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Facilitated prior authorization requests to ensure timely patient access to necessary treatments.
Medical Assistant
Amita Heart & Vascular
Hinsdale , IL
09.2019 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic.
- Obtained medical history, including medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant/Patient Service Representative
Advocate Medical Group
Oak Lawn, IL
07.2017 - 08.2019
- Interview patients to obtain medical information and measure their vital signs
- Scheduling patients, taking calls and phone messages
- Verifying patients insurance and eligibility
- Faxing and calling in prescriptions to pharmacies
- Obtain prior authorizations from insurances for medications
- Coordinated meeting agendas
- Perform all front desk duties; answer phone calls, register patients and collected patient copays
- Monitored office supplies inventory
- Ordered and prepared reagents and supplies.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Medical Assistant
Advocate Medical Group
Oak Lawn, IL
11.2015 - 07.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Tested and recorded blood glucose levels.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, including medication information, symptoms and allergies.
Medical Assistant Lead
Access Community Health Network
Chicago, IL
04.2009 - 02.2015
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Triaged incoming calls for provider to determine callers' likely needs, including immediate appointments or scheduled visits.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Documented patient information in EMR and prepared paperwork.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, including medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ordered and prepared reagents and supplies.
- Tested and recorded blood glucose levels.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
RMA - Medical Assistant
Lincoln College of Technology - Melrose Park
Melrose Park, IL01-2009
Skills
- Fluent in Spanish
- Medical office administration
- Direct patient care
- EMR / EHR
- Phlebotomy
- Efficient and reliable team player
- CPR
- Patient scheduling
- Compassionate caregiver
- Data entry
Additional Information
References upon request
Timeline
Psychiatry Care Coordinator
Esperanza Health Center
11.2021 - Current
Medical Assistant
Amita Heart & Vascular
09.2019 - Current
Medical Assistant/Patient Service Representative
Advocate Medical Group
07.2017 - 08.2019
Medical Assistant
Advocate Medical Group
11.2015 - 07.2017
Medical Assistant Lead
Access Community Health Network
04.2009 - 02.2015
RMA - Medical Assistant
Lincoln College of Technology - Melrose Park