Rosalinda Delgadillo
El Cajon,CA
Summary
Accomplished professional with a proven track record at American’s Best Contact &Eyeglasses, adept in office administration and customer service. Excels in organization and verbal communication, enhancing client satisfaction and streamlining operations. Demonstrated ability to manage time effectively, achieving tasks with efficiency and precision. Renowned for transforming challenges into opportunities for growth and improvement.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
13
13
years of professional experience
Work History
Receptionist/optometrist Technician
American’s Best Contact &Eyeglasses
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Caregiver
La Vida Real
03.2023 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Driver/ Activities Assistant
Grossmont Gardens Senior Living
10.2022 - 02.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Receptionist / Concierge
Avocado Post Acute
06.2019 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
Foodland Super Markets
01.2012 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
El Cajon Valley High School
1035 E Madison Ave, El Cajon Ca 06.2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Office administration
- Multi-line telephone operation
- Multi-line telephone systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/optometrist Technician
American’s Best Contact &Eyeglasses
06.2023 - Current
Caregiver
La Vida Real
03.2023 - 05.2023
Driver/ Activities Assistant
Grossmont Gardens Senior Living
10.2022 - 02.2023
Receptionist / Concierge
Avocado Post Acute
06.2019 - 01.2023
Customer Service Representative
Foodland Super Markets
01.2012 - 05.2019
High School Diploma -
El Cajon Valley High School
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