Rosalinda Sosa Pena
Simpsonville,KY
Summary
Accomplished Licensed Esthetician, Wax Specialist and beauty enthusiast with practiced skills developed in customer-facing roles within esthetic establishments excelling in client relationship management and skin analysis. Seeking an opportunity to contribute passion beauty service skills in an establishment that allows for career growth and exposure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Your Skin Beauty Bar
2021.04 - Current
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Educated patients on treatment options.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Expanded knowledge by researching and completing new certifications.
Wax Specialist
European Wax Center
2019.08 - 2021.04
- Providing the highest quality wax service while maintaining a cheerful and positive attitude.
- Responsible for educating all guests on European Wax Center's product portfolio
- Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing.
- Establish and maintain professional relationships with guests.
- Responsible for maintaining a thoroughly clean wax suite at all times.
- Retain guests through pre-booking.
- Responsible for maintaining and exceeding center and individual goals.
- Participation in community events and street team marketing when requested.
- Responsible for creating a memorable guest experience by utilizing EWC terminology, and tailoring the scripts and standard responses while working in the location.
Guest Service Associate
European Wax Center
2016.12 - 2019.08
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
Licensed Esthetician -
PJ's College of Cosmetology
Louisville, KY03.2019
High School Diploma -
Martha Layne Collins High School
Shelbyville, KY05.2016
Skills
- Strong Communication Skills
- Sales and upselling abilities
- Retail Inventory Management
- Relationship building and management
- Skin analysis
- Product Knowledge
- Waxing specialist
- Facial Treatment Knowledge
- Sanitization health and safety
Certification
- Certified Face Reality Acne Specialist, Face Reality - April 2022
Languages
Spanish
Native or Bilingual
Timeline
Licensed Esthetician
Your Skin Beauty Bar
2021.04 - Current
Wax Specialist
European Wax Center
2019.08 - 2021.04
Guest Service Associate
European Wax Center
2016.12 - 2019.08
Licensed Esthetician -
PJ's College of Cosmetology
High School Diploma -
Martha Layne Collins High School
- Certified Face Reality Acne Specialist, Face Reality - April 2022
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