Rosalino Arroyo Flores
PLANO,TX
Summary
Results-driven Service Manager with a strong focus on team leadership, customer service, and quality control. Proven track record in implementing process improvements and managing operations for enhanced efficiency and customer satisfaction.
Accomplished Service Manager with expertise in policy enforcement and KPI monitoring. Committed to continuous improvement and quality service, ensuring timely project completion and high standards of workmanship.
Overview
1
1
Language
11
11
years of professional experience
Work History
Service Manager
Brakes Plus
02.2025 - Current
- Managed daily operations of service department, ensuring efficient workflow and customer satisfaction.
- Trained and mentored team members on service protocols and best practices.
- Implemented process improvements to enhance service efficiency and reduce turnaround times.
- Oversaw inventory management, ensuring availability of necessary parts and supplies for repairs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Parts Specialist
AUTOSAAVY
07.2023 - 09.2024
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Collaborated with suppliers to source quality parts, enhancing production efficiency.
- Handled all purchase history.
Commercial Sales Manager
AutoZone
03.2020 - 01.2023
- Developed and executed sales strategies to increase market share and drive revenue growth.
- Trained and mentored sales team, enhancing product knowledge and customer service skills.
Combat Medic
United States Army Reserve
09.2015 - 09.2021
- Led training simulations to prepare troops for combat scenarios, enhancing overall mission preparedness.
- Improved documentation accuracy for patient records, ensuring compliance with military regulations and standards.
Education
High School Diploma -
Plano Senior HIgh
Plano, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Continuous improvement
- Estimating and quoting
- Quality control
- Customer service
- KPI monitoring
- Policy and procedure enforcement
Accomplishments
Deployment
Ran my own successful commercial program through Autozone.
Languages
Spanish
Native or Bilingual
Interests
- Enjoy diagnosing/looking for issues on a vehicle, and fixing the problem
- Cooking
- Running
- Playing Sports
Timeline
Service Manager
Brakes Plus
02.2025 - Current
Parts Specialist
AUTOSAAVY
07.2023 - 09.2024
Commercial Sales Manager
AutoZone
03.2020 - 01.2023
Combat Medic
United States Army Reserve
09.2015 - 09.2021
High School Diploma -
Plano Senior HIgh