Rosalita Martinez-Koley
Marana,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Sales Representative
Cutco Vector
2022.01 - 2022.04
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Cold-called leads and closed large number of new sales over several months.
- Exceeded goals for new accounts in single sales cycle.
Customer Service Representative
UPS Customer Center
2018.02 - 2019.04
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Independent Sales Consultant
Jamberry Nails
2016.11 - 2017.12
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate [Number]%.
- Educated customers by providing hands-on [Product] demonstrations and explaining benefits and advantages of using [Product].
Shift Manager
Wendys International
2007.09 - 2009.01
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Shift Manager
Papa Johns International Inc.
2005.07 - 2007.04
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Education
No Degree - Information Technology
Pima Community College
Tucson, AZ05.2023
Associate of Applied Science - Fashion Design
Pima Community College
Tucson, AZ05.2016
GED -
Pima Community College
Tucson, AZ06.2010
Skills
- Problem-Solving Strengths
- Google Drive
- Microsoft Windows
- People Skills
- Client Satisfaction
- Customer Loyalty
- Social Media Platforms
- Direct Sales
Dancer (Ballet, Jazz, Hip-hop &Tap)
I was a member of a local dance company for around three years. We performed at a variety of venues throughout the Tucson and surrounding areas.
Timeline
Sales Representative
Cutco Vector
2022.01 - 2022.04
Customer Service Representative
UPS Customer Center
2018.02 - 2019.04
Independent Sales Consultant
Jamberry Nails
2016.11 - 2017.12
Shift Manager
Wendys International
2007.09 - 2009.01
Shift Manager
Papa Johns International Inc.
2005.07 - 2007.04
No Degree - Information Technology
Pima Community College
Associate of Applied Science - Fashion Design
Pima Community College
GED -
Pima Community College