Rosalita Martinez-Koley
Marana,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Sales Representative
Cutco Vector
01.2022 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Cold-called leads and closed large number of new sales over several months.
- Exceeded goals for new accounts in single sales cycle.
Customer Service Representative
UPS Customer Center
02.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Independent Sales Consultant
Jamberry Nails
11.2016 - 12.2017
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate [Number]%.
- Educated customers by providing hands-on [Product] demonstrations and explaining benefits and advantages of using [Product].
Shift Manager
Wendys International
09.2007 - 01.2009
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Shift Manager
Papa Johns International Inc.
07.2005 - 04.2007
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Education
No Degree - Information Technology
Pima Community College
Tucson, AZ05.2023
Associate of Applied Science - Fashion Design
Pima Community College
Tucson, AZ05.2016
GED -
Pima Community College
Tucson, AZ06.2010
Skills
- Problem-Solving Strengths
- Google Drive
- Microsoft Windows
- People Skills
- Client Satisfaction
- Customer Loyalty
- Social Media Platforms
- Direct Sales
Dancer (Ballet, Jazz, Hip-hop &Tap)
I was a member of a local dance company for around three years. We performed at a variety of venues throughout the Tucson and surrounding areas.
Timeline
Sales Representative
Cutco Vector
01.2022 - 04.2022
Customer Service Representative
UPS Customer Center
02.2018 - 04.2019
Independent Sales Consultant
Jamberry Nails
11.2016 - 12.2017
Shift Manager
Wendys International
09.2007 - 01.2009
Shift Manager
Papa Johns International Inc.
07.2005 - 04.2007
No Degree - Information Technology
Pima Community College
Associate of Applied Science - Fashion Design
Pima Community College
GED -
Pima Community College
Similar Profiles
Anthony VasquezAnthony Vasquez
Salesperson at Cutco VectorSalesperson at Cutco Vector
Michael NorrisMichael Norris
Sales Representative Manager at Cutco Vector Industry'sSales Representative Manager at Cutco Vector Industry's
Demi Banda-KincaidDemi Banda-Kincaid
Salesperson at CutCo Vector MarketingSalesperson at CutCo Vector Marketing
Felice BlaskoFelice Blasko
Brand Ambassador at CutCo Vector MarketingBrand Ambassador at CutCo Vector Marketing
JOE C. AMBRIZJOE C. AMBRIZ
Behavioral Health Community Counselor at Intermountain CentersBehavioral Health Community Counselor at Intermountain Centers