Rosalín Rodney
Queen Creek,AZ
Summary
Highly organized individual with a focus on communication, problem-solving, and time management. Demonstrates exceptional listening and empathy skills to meet customer needs and build positive relationships. Experienced in thriving under pressure and adapting swiftly to challenges. Dedicated to supporting team success and achieving organizational objectives through effective collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Department of Transportation
Mesa, Arizona
02.2025 - Current
- Resolved customer complaints efficiently and professionally.
- Assisted customers with transportation inquiries and service requests, ensuring timely and accurate information.
- Educated customers on transportation regulations and compliance requirements to enhance understanding and adherence.
- Maintained accurate records of customer interactions, facilitating effective follow-up and service continuity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Surveillance Assistant Manager
Gila River Casino
Chandler, Arizona
02.2024 - 10.2025
- Supervised daily operations to ensure strict compliance with gaming regulations and standards, maintaining operational integrity.
- Monitored cash handling procedures to secure transactions and ensure accuracy, safeguarding casino assets.
- Coordinated staff schedules to optimize coverage during peak gaming hours.
- Assigned duties and scheduled shifts to ensure efficient operations across the casino.
- Trained new employees on customer service protocols and casino policies.
- Resolved customer complaints with effective solutions, enhancing guest satisfaction and loyalty.
- Collaborated with departments to enhance guest experiences and operational efficiency.
Surveillance Officer
Gila River Casino
Chandler, Arizona
09.2023 - 02.2024
- Monitored surveillance feeds to detect unusual activity and prevent security breaches.
- Identified potential threats through proactive monitoring techniques, enabling early intervention before issues escalated.
- Responded swiftly to alarms and incidents according to established protocols.
- Conducted regular inspections of surveillance equipment for optimal performance.
- Documented security events in detailed reports for management to support informed decision-making.
Patient Service Representative
CVS Specialty Pharmacy
Queen Creek, Arizona
12.2020 - 09.2022
- Facilitated patient communication regarding medication needs and prescription updates.
- Coordinated with healthcare providers to resolve prescription issues efficiently.
- Educated patients on medication usage and potential side effects clearly.
- Assisted patients in verifying insurance and arranging copayments, facilitating smooth transaction processes.
- Responded to incoming calls with promptness and courtesy, enhancing patient satisfaction.
- Managed patient records with specialized pharmacy software, ensuring accuracy and accessibility.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
Medical Front Office Receptionist
Childrens Oasis Pediatrics
Gilbert, Arizona
06.2020 - 12.2020
- Greeted patients and families upon arrival at the pediatric clinic.
- Coordinated appointment scheduling using electronic health record systems to optimize patient flow.
- Set up appointments for physician visits and procedures using calendar software.
- Assisted in verifying patient insurance and collecting necessary information.
- Maintained organized patient files and ensured confidentiality compliance.
- Facilitated communication between parents and healthcare providers to ensure timely information exchange.
- Responded to incoming calls and addressed inquiries about services to enhance patient experience.
- Executed accurate data entry into the practice's EMR system.
- Supported administrative tasks to ensure smooth daily operations of the office.
Surveillance Observer
Tortoise Rock Casino
Twenty-nine Palms, USA
02.2018 - 04.2020
- Observed casino operations for irregular activities, including credit surfing and cheating.
- Reported unusual, unauthorized, or illegal activities, facilitating timely intervention to prevent crimes.
- Monitored security cameras to identify and address improper actions by patrons and staff.
- Responded swiftly to all security violations and duress alarms.
Education
Certificate - Medical Front Office Program
Mayfield College
Cathedral City, CA01-2015
Skills
- Communication skills
- Problem solving
- Adaptability skills
- Attention to detail
- Computer software knowledge
- Data analysis
- Project management
- Cybersecurity
- Cybersecurity protocols
- Analytical thinking
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Department of Transportation
02.2025 - Current
Surveillance Assistant Manager
Gila River Casino
02.2024 - 10.2025
Surveillance Officer
Gila River Casino
09.2023 - 02.2024
Patient Service Representative
CVS Specialty Pharmacy
12.2020 - 09.2022
Medical Front Office Receptionist
Childrens Oasis Pediatrics
06.2020 - 12.2020
Surveillance Observer
Tortoise Rock Casino
02.2018 - 04.2020
Certificate - Medical Front Office Program
Mayfield College