Summary
Work History
Education
Skills
Timeline
Generic

Rosalva Castanon

4704 Maureen Cir ,El Paso

Summary

Dynamic and results-driven sales associate with a proven track record at JCPenney, excelling in customer service and relationship building. Recognized for consistently enhancing customer satisfaction and loyalty through effective problem-solving and teamwork. Skilled in cash handling and adept at creating a welcoming shopping environment. Reliable and goal-oriented professional committed to excellence.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship.

Goal-oriented individual versed in greeting high-volume of customers in a call center.

Work History

Sales Associate

JCPenney
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Customer Service

Kohls Department Store
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Developed loyal customer base by providing excellent customer service.
  • Supported customer service improvements with detailed feedback analysis.
  • Provided outstanding customer service, addressing guest concerns promptly and professionally.
  • Delivered excellent customer service for repeat business and referrals.
  • Provided exceptional customer service while managing escalated complaints or concerns.
  • Anticipated guests' needs and delivered excellent customer service.

Bilingual Customer Service Call Center

USA800
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Customer Service

PX Main Exchange
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Developed loyal customer base by providing excellent customer service.
  • Supported customer service improvements with detailed feedback analysis.
  • Provided outstanding customer service, addressing guest concerns promptly and professionally.
  • Exceeded performance targets by consistently providing exceptional customer service experiences.
  • Assisted customers with bagging items, displaying excellent customer service skills.
  • Accurately handled cash register transactions while providing excellent customer service.

Education

Medical Billing Coding - Coding

Western Technical Institute
El Paso, TX
12.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Friendly and outgoing
  • Reliable and punctual
  • Goal oriented

Timeline

Medical Billing Coding - Coding

Western Technical Institute

Sales Associate

JCPenney

Customer Service

Kohls Department Store

Bilingual Customer Service Call Center

USA800

Customer Service

PX Main Exchange

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