Rosalva Villarreal
Edinburg,TX
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
22
22
years of professional experience
Work History
Case Manager
Hidalgo County CSA
06.2020 - 03.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Conducted community workshops to promote different programs and educate public on available services.
Youth Care Worker
Upbring
01.2019 - 03.2020
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
Site Coordinator
Communities In Schools
04.2018 - 05.2019
- Recruited volunteers to assist with fundraising and community outreach.
- Developed creative themes for events and created related activities to engage attendees.
- Accurately documented all onsite issue using [Software].
- Identified community resources and networked with local officials to coordinate.
- Coordinated event music, performers and guest speakers.
- Assisted and coordinated scheduled dates for students needing assistance in school work, exams, test and preparing each one with the essentials educational skills to proceed with high school and college.
Substitute Teacher
ECISD
06.2017 - 01.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Optician Technician
Payless Optical
05.2016 - 04.2017
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Jewelry Sales Associate
Gold Connection
05.2016 - 12.2016
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Optician Technician
Eyemasters
03.2011 - 04.2015
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Certified Nurses Assistanct
McAllen Medical Center
01.2006 - 06.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
San Juan National Shrine
Secretary In Office
11.2003 - 05.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bakery Attendant
De Albas Bakery
10.2000 - 12.2003
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Social Work
UTRGV
1201West University Drive Edinburg TX 7853908.2013
Skills
- Documentation
- Patient Assessments
- MS Office
- Program Eligibility
- Utilization Criteria
- Case Planning
- Income Verification
- Community Resources
- Utilization Management
- Motivational Interviewing
- Client Empowerment
- Telephone Etiquette
- Assessing Residents
- Eligibility Assessments
- Crisis Intervention
- Independent Living
- Case Planning and Management
- Conflict Resolution
- Case Notes
- Progress Evaluation
- Family Education Programs
Timeline
Case Manager
Hidalgo County CSA
06.2020 - 03.2023
Youth Care Worker
Upbring
01.2019 - 03.2020
Site Coordinator
Communities In Schools
04.2018 - 05.2019
Substitute Teacher
ECISD
06.2017 - 01.2018
Optician Technician
Payless Optical
05.2016 - 04.2017
Jewelry Sales Associate
Gold Connection
05.2016 - 12.2016
Optician Technician
Eyemasters
03.2011 - 04.2015
Certified Nurses Assistanct
McAllen Medical Center
01.2006 - 06.2011
San Juan National Shrine
Secretary In Office
11.2003 - 05.2006
Bakery Attendant
De Albas Bakery
10.2000 - 12.2003
Bachelor of Science - Social Work
UTRGV
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