Rosalyn Cerritos Lara
Daly City,CA
Summary
I am a college student looking forward to becoming a nurse in the future. I am a reliable worker with extensive experience at Red Robin, excelling in customer service, and multitasking. Proven ability to enhance guest satisfaction and streamline operations during high-pressure shifts. Recognized for maintaining cleanliness and providing patient, attentive care, ensuring a welcoming environment for all guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Red Robin
San Bruno, CA
12.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided excellent customer service to ensure satisfaction.
Host
Red Robin
San Bruno, CA
07.2024 - 11.2025
- Handled high-pressure situations with composure, effectively managing large parties, or unexpected events during busy shifts.
- I took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers and bussers through high-volume shifts, with food running and table clearing.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Babysitter
Self Employed
Daly City, CA
06.2019 - 07.2024
- Displayed patience and understanding when dealing with difficult situations involving children.
- I remained alert at all times to ensure the safety of each child under my supervision.
- Provided attentive care to young children, including feeding, bathing, dressing, playing games, and reading stories.
- Acted as a role model for children by providing emotional support and guidance.
- Performed cleaning and housework tasks to keep the living space organized and sanitary.
Education
High School Diploma -
Jefferson High School
Daly City, CA05-2024
San Francisco State University
San Francisco, CASkills
- Customer service
- Multitasking
- Positive and professional
- Cleanliness maintenance
- Patient
- Reliable and responsible
Certification
- Servsafe Food Handlers
- AHLEI Hospitality
Languages
Spanish
Professional
Timeline
Server
Red Robin
12.2024 - Current
Host
Red Robin
07.2024 - 11.2025
Babysitter
Self Employed
06.2019 - 07.2024
High School Diploma -
Jefferson High School
San Francisco State University
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