Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalyn Hewlett

Janesville,WI

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

General Manager

Horizon Consulting LLC
Janesville, WI
09.2021 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Scheduling and payroll

Owner

Bare Esthetics By Roz
Janesville, WI
01.2020 - Current

I am a licensed esthetician and owner of Bare Esthetics by Roz.

Bartender Shift Manager

Horizon Consulting.
Janesville, WI
04.2019 - Current
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Manager

Ho-Chunk Gaming Madison
Madison, WI
04.2017 - 01.2019
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Prepared annual budgets with controls to prevent overages.
  • Onboarded new employees with training and new hire documentation.

Education

No Degree - Esthetics

First Class Cosmetology School
Beloit, WI

Associate of Applied Business - Business Management

Blackhawk Technical College
Janesville, WI
04.2015

Skills

  • OSHA Requirements
  • Department Oversight
  • Management Training
  • Program Optimization
  • Records Organization and Management
  • Sales Tracking
  • Hiring and Onboarding
  • Administrative Management
  • Supervision and Training
  • Revenue Stream Management
  • Cash Register Operations
  • Interviewing and Prescreening
  • Payroll Administration and Timekeeping

Timeline

General Manager

Horizon Consulting LLC
09.2021 - Current

Owner

Bare Esthetics By Roz
01.2020 - Current

Bartender Shift Manager

Horizon Consulting.
04.2019 - Current

Manager

Ho-Chunk Gaming Madison
04.2017 - 01.2019

No Degree - Esthetics

First Class Cosmetology School

Associate of Applied Business - Business Management

Blackhawk Technical College
Rosalyn Hewlett