Richard Bonczak
Mount Ephraim,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
36
36
years of professional experience
Work History
General Manager
Mcguinness Funeral Home
Woodbury, NJ
05.2012 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Funeral Director
McGuinness Funeral Home
Woodbury, NJ, NJ
08.1998 - Current
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Performed embalming procedures and updated case study reports.
Funeral DIrector
Schetter Funeral Home
Cherry Hill, NJ
05.1997 - 08.1998
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Assisted clients with pre-arranging funeral services.
Education
Associate of Applied Science - Business Management
Mercer County Community College
Trenton, NJ05.1991
Skills
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Hiring and Onboarding
- Management Training
- Performance Monitoring and Evaluation
- Originality and Creativity
- Finance and Accounting Oversight
- Financial Statement Review
- Business Leadership
- Operational Efficiency and Safety
- Supervision and Training
- OSHA Requirements
Timeline
General Manager
Mcguinness Funeral Home
05.2012 - Current
Funeral Director
McGuinness Funeral Home
08.1998 - Current
Funeral DIrector
Schetter Funeral Home
05.1997 - 08.1998
Associate of Applied Science - Business Management
Mercer County Community College
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