Rosalyn Morris
Carpentersville,IL
Summary
Skilled Behavior Technician with a proven track record at Footprints To Recovery, adept in active listening and implementing effective behavior intervention plans. Excelled in high-stress situations, enhancing client progress and safety. Demonstrated expertise in data collection and documentation, significantly improving client and student outcomes. Renowned for empathy and professionalism, achieving increased customer loyalty and resolution efficiency.
Overview
14
14
years of professional experience
Work History
Behavior Technician
Footprints To Recovery
Elgin, IL
12.2022 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Paraprofessional
Camelot Schools
Hoffman Estates, IL
08.2019 - 12.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Service Representative/debt Collector
GC Services
Elgin, IL
03.2011 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cna
William Rainey Harper College
Palatine, ILSkills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
Timeline
Behavior Technician
Footprints To Recovery
12.2022 - Current
Paraprofessional
Camelot Schools
08.2019 - 12.2022
Customer Service Representative/debt Collector
GC Services
03.2011 - 05.2018
Cna
William Rainey Harper College