Rosalyn Smith
Port Jefferson Station
Summary
Compassionate and detail-oriented healthcare professional with extensive experience in patient navigation and service management. Committed to fostering patient engagement and ensuring seamless access to care while addressing barriers to services.
Overview
2026
2026
years of professional experience
Work History
Patient Navigator
Long Island Select Healthcare
Central Islip, NY
2021 - Current
- Assisted patients in navigating healthcare systems and accessing necessary resources.
- Coordination of healthcare services by serving as a liaison between the patient's healthcare needs and the medical providers.
- Managing internal Referrals/DI orders for services, including documenting, following up and retrieving reports.
- Assist patients with scheduling of appointments, arranging transportation to and from appointments, Insurance Verification, Prior authorizations for testing as required.
- Promote self-management support, including linking patients with services.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
Patient Services Manager
Long Island Select Healthcare
Riverhead, Smithtown
10.2017 - 2022
- Aids in setting goals, priorities, and performance standards for patient access functions including: scheduling, re-registration, insurance verification, prior authorization, financial clearance, and registration.
- Involved with departmental and interdepartmental process improvement efforts to eliminate waste and improve efficiency.
- Supervise front desk receptionists and Patient Navigators at multiple sites.
- Coordination of all front desk activities and office services.
- Arranging internal office moves and providing arrangements for office meetings.
- Standardizing departmental practices across all locations.
- Communicate directly with patients, parents, third parties, vendors, management and staff to endure operations run smoothly and patients are satisfied with the level of care received.
- Provide input in the development of special projects which enhance Patient Access services (PCMH) coordinating with Practice Director.
- Work with Practice Director with hiring, terminating and counseling of staff.
- Ensure time and attendance at end of each pay period.
- Evaluate the performance of assigned staff and complete Performance Evaluations.
- Monitor employee productivity and work quality.
- Training new hires.
- Provide and educate staff with government regulations, contract requirements and anticipated future needs.
- Address all safety needs, issues in building working close with maintenance dept. Provide work orders as needed.
- Monitored patient scheduling and appointment management to enhance operational efficiency.
- Developed training programs for staff to improve service delivery and patient satisfaction.
- Implemented quality assurance protocols to ensure compliance with healthcare regulations.
- Coordinated multidisciplinary team meetings to streamline communication and care planning.
- Mentored staff in best practices for patient interaction and care standards.
- Led strategic initiatives aimed at enhancing overall patient experience within the organization.
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Ensured timely completion of administrative tasks, including billing, insurance verification, and record management.
- Facilitated constructive feedback sessions with both patients and staff members to identify areas needing improvement within the facility.
- Implemented policies and procedures to ensure compliance with healthcare regulations, maintaining a safe environment for patients and staff.
- Enhanced staff performance through regular training and effective communication methods.
- Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
- Improved patient satisfaction by implementing efficient check-in and scheduling processes.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Patient Navigator
Long Island Select Healthcare
Smithtown, Riverhead
08.2016 - 10.2017
- Improved coordination of healthcare services by serving as a liaison between the patient's healthcare needs and the medical dept.
- Managed internal referrals for specialty services, documenting, placing follow up calls for update and retrieving reports in a timely matter.
- Assisted patients with locating specialists in network with their insurance plan, scheduling of appointments and transportation.
- Prior authorizations, Insurance verifications, Assisted the uninsured supplying resources to NY Marketplace, education services to assist with financial challenges.
Senior Secretary Front Desk
Opti Healthcare/DDI
Riverhead, NY
2001 - 08.2016
- Day to day front desk activities including medical records retrieval/requests ( Attorney, NY State Disab. outside vendors) and secretarial correspondence.
- Scheduling of staff between various locations, throughout offices, for coverage and operational efficiency
- Appointment scheduling, reception, data entry, answering phones
- Orient and train all front desk staff on policy, procedures, and any new updates related to the front desk workflow.
- Insurance verifications, Patient Demographic update.
- Assisted with implementation of electronic medical record system
- conducted employee performance evaluations.
Education
Associates Degree in Accounting - Accounting
Briarcliffe College
NYBusiness - Business
Briarcliffe College
NYSkills
- Employee Management
- Community resources
- Medical terminology
- Medical recordkeeping
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Caring and empathetic
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Documenting and recording information
- Patient education
- Insurance verifying
- Patient confidentiality and data security, HIPAA Compliance
- Resolving problems
- Insurance authorizations
- Patient advocacy
- Safety monitoring
- Payment collection
- EMR/Records management
Timeline
Patient Services Manager
Long Island Select Healthcare
10.2017 - 2022
Patient Navigator
Long Island Select Healthcare
08.2016 - 10.2017
Patient Navigator
Long Island Select Healthcare
2021 - Current
Senior Secretary Front Desk
Opti Healthcare/DDI
2001 - 08.2016
Associates Degree in Accounting - Accounting
Briarcliffe College
Business - Business
Briarcliffe College