Rosalyn Woods
St Louis,United States
Summary
Experienced customer service professional with a strong background in service delivery and a track record of successfully handling multiple tasks simultaneously. Skilled in building and maintaining professional relationships to enhance profitability and achieve business objectives. Dedicated to providing exceptional customer service to drive positive outcomes and contribute to overall success.
Overview
7
7
years of professional experience
Work History
Optical Assistant
Crown Vision
St Louis, MO
10.2022 - 05.2025
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Billing insurance for exams and materials
Optician
America’s Best Eyeglass & Contacts
St. Louis, MO
02.2021 - 09.2022
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients aged 5 to 70+ on proper care and transportation of spectacles.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Health Enrollment
Anthem
St. Louis
02.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enrolled patients in getting a case manager
Customer Service Representative
Spectrum
St. Louis, MO
06.2019 - 02.2021
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Customer Service Agent
Convergys
St. Louis, MO
06.2018 - 06.2019
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Facilitated communications through management of inbound and outbound customer calls.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved customer issues by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Education
High School Diploma -
Vashon High School
St Louis, MO05.2018
Skills
- Insurance Verification
- Highly organized
- Handling inbound calls
- Avaya
- Data Entry
- Takes initiative
- Billing
Timeline
Optical Assistant
Crown Vision
10.2022 - 05.2025
Health Enrollment
Anthem
02.2022 - 07.2022
Optician
America’s Best Eyeglass & Contacts
02.2021 - 09.2022
Customer Service Representative
Spectrum
06.2019 - 02.2021
Customer Service Agent
Convergys
06.2018 - 06.2019
High School Diploma -
Vashon High School