Rosa M. Cortez
Carnation,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Assistance
Trulieve
Phoenix, AZ
10.2021 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Answered customer telephone calls promptly.
- Operated cash register for cash and debit card transactions with excellent accuracy levels.
- Checked guests' photo identification for validity and age requirements.
Call Center Customer Service Representative
Manpower
Phoenix, AZ
08.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Retrieved medical records requests from outside providers according to facility, state and federal law.
Licensed Esthetician
Simply Sugar
Seattle, WA
12.2018 - 01.2019
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product
- Performed waxing, body and gentle exfoliation to improve overall skin condition.
- Carried out product inventory checks, charting and consultations.
- Scheduled, confirmed and carried out lash services at salon.
Call Center Customer Service Specialist
Xerox
Bellevue, WA
09.2014 - 03.2015
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied various techniques to locate bugs and errors in applications and settings for speedy issue resolution.
- Handled calls promptly and with courteous professionalism.
- Offered knowledgeable insight into resolving on going issues with android device.
Education
License - Esthetics
Evergreen Beauty And Barber College - Bellevue
Bellevue, WA03.2013
High School Diploma -
Cedarcrest High School
Duvall, WA06.2012
Skills
- Retail Metrics and Goals
- Building Customer Relationships and Loyalty
- Recreation Management
- Locating Merchandise
- Call Documentation
- Calm and Professional Under Pressure
- Upselling Products and Services
- Microsoft Office
Certification
- Licensed Esthetician
Languages
Spanish
Native or Bilingual
Timeline
Patient Assistance
Trulieve
10.2021 - Current
Call Center Customer Service Representative
Manpower
08.2020 - 02.2021
Licensed Esthetician
Simply Sugar
12.2018 - 01.2019
Call Center Customer Service Specialist
Xerox
09.2014 - 03.2015
License - Esthetics
Evergreen Beauty And Barber College - Bellevue
High School Diploma -
Cedarcrest High School