Rosa Maria Leyva Suarez

My job involves customer service, taking orders, helping and interacting with the customer.

• At the laundry my job was to receive all the merchandise to be prepared and make deliveries to the customers, service and communication with the customer. I also worked in the administration part.

• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
• Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
• Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
• Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.