Rosana De La Torre
Evans,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Teacher
The Growing Years
Basalt, CO
04.2023 - 07.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supervised recess, lunch and daily student intake and dismissal.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Greeter/Customer Service
Alamo Car Rentals
Denver
10.2022 - 03.2023
- Greeting guests and directing them to vehicles
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Assisting with any questions regarding vehicle operations.
- Maintained clean, organized environments for presentable front-of-house areas.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Fielded customer complaints and notified managers.
Clothing Sales Associate
Harley-Davidson
Golden, CO
03.2022 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Maintained organized store environment to foster pleasant shopping experiences.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Cleaned, closed, and secured store at end of shift.
Rental Sales Agent
Sixt Rent a Car
Aspen, CO
10.2020 - 03.2021
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Provided callers with product and customer service information to foster brand loyalty.
- Quality check on vehicles, tires, fluid. maintenance up to date and updating the daily fleet in the computer system.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Worked well in a team setting, providing support and guidance.
Bartender/Restaurant Server
Charco broiler
Fort Collins, CO
10.2017 - 01.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
19st Diner
Glenwood Springs, CO
02.2014 - 09.2017
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Breakfast Supervisor/ Bartender/Banquet Server
Hotel Colorado
Glenwood Springs, CO
10.2012 - 02.2015
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Assisted with training and development of food and beverage team.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
Education
Glenwood Springs High School
Glenwood, IL2011
Skills
- Planning and Coordination
- Organization and Time Management
- Data Entry
- Customer Service
- Administrative Support
- Customer and Client Relations
- Executive Calendars
- Bilingual in Spanish and English
Certification
- Certified Level 2 Social and Emotional training, [Colorado Shines]- 2.5 hours
- Medication Administration Training- [ 3 hours]
- How experiences Impact Early Brain Development]-[Social and emotional]-Training - [ 2 hours]
- First Aid CPR AED -[American heart associations]
Timeline
Assistant Teacher
The Growing Years
04.2023 - 07.2023
Greeter/Customer Service
Alamo Car Rentals
10.2022 - 03.2023
Clothing Sales Associate
Harley-Davidson
03.2022 - 10.2022
Rental Sales Agent
Sixt Rent a Car
10.2020 - 03.2021
Bartender/Restaurant Server
Charco broiler
10.2017 - 01.2019
Server
19st Diner
02.2014 - 09.2017
Breakfast Supervisor/ Bartender/Banquet Server
Hotel Colorado
10.2012 - 02.2015
Glenwood Springs High School