Rosana Gardea
El Paso,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Summit Racing Equipment
Akron, Ohio
07.2024 - 07.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Enrollment Broker
MMC
El Paso, TX
09.2022 - 02.2023
- Explained the benefits and coverage of different plans to customers.
Medical Claims Representative
HGS - Hinduja Global Solutions
El Paso, TX
- Compiled and submitted claims forms, medical reports, and other supporting documents to insurance companies.
- Handled billing related activities focused on medical specialties.
- Evaluated customer complaints, identified root causes, and took corrective action as appropriate.
Customer Service Representative
Conduent
El Paso, TX
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Belair High School
El Paso, TXSkills
- Account updating
- Scheduling
- Complaint resolution
- Paperwork processing
- Call management
- Warranty service
- Empathy and patience
- Verbal and written communication
Languages
Spanish
Professional
Timeline
Customer Service Representative
Summit Racing Equipment
07.2024 - 07.2025
Enrollment Broker
MMC
09.2022 - 02.2023
Medical Claims Representative
HGS - Hinduja Global Solutions
Customer Service Representative
Conduent
GED -
Belair High School
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