Rosana Martinez
Yonkers,NY
Summary
Dedicated professional with 10 years of knowledge and experience in Criminal Justice, case management, and client services. Skilled in customer relationship management, conflict resolution, communication, and problem-solving. Known for productivity, adaptability, teamwork, and providing effective support while maintaining professionalism and client satisfactio
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
PATIENT ASSOCIATE REPRESENTATIVE
Northwell Health Hospital
Manhasset, New York
06.2023 - Current
- Coordinate services across 13 Northwell Health clinics, serving as a central point of contact between patients, social workers, and healthcare professionals.
- Develop and maintain individualized care plans based on patients’ medical, behavioral health, and social needs.
- Conducted outreach and follow-up calls to assess patient needs and coordinate appointments, facilitating access to vital services.
- Worked directly with behavioral health clients to identify barriers to care and connect individuals with necessary social and medical services.
Case Manager
Single stop Rikers island
Queens, New York
01.2020 - 06.2024
- Collaborated with individuals from diverse backgrounds in a structured, high-pressure correctional environment to facilitate effective communication and support.
- Connected clients with Medicaid, Medicare, healthcare, housing, public assistance, and community-based services.
- Advocated for client needs while collaborating with correctional administrators, and healthcare providers.
- Managed competing priorities to maintain professional standards and fulfill case-management requirements.
POLICE COMMUNICATIONS TECHNICIAN /NYPD DISPATCHER
911 Dispatcher
The Bronx, Ny
01.2020 - 01.2022
- Managed a high-volume emergency communications environment, handling up to approximately 100 calls per hour while maintaining accuracy and professionalism.
- Applied critical thinking and situational assessment to determine urgency and appropriate response levels.
- Assessed situations critically to prioritize urgency and determine appropriate response levels for effective emergency management.
- Used maps and geographic information to provide accurate locations and directions to emergency personnel.
Assistant Case Manager
New York Psychotherapy and Counseling Center
The Bronx, New York
08.2016 - 06.2018
- Supported a caseload of approximately 100 clients with behavioral health and social-service needs.
- Conducted client assessments to identify necessary services supporting treatment and community stability.
- Collaborated with treatment teams to communicate client needs and coordinate appropriate services.
- Facilitated individual and group counseling sessions and therapeutic interventions to enhance client wellbeing.
Education
Bachelor of Arts -
John Jay College of Criminal Justice
New York, NY 09.2025 - 09.2026
Associate of Arts - Criminal Justice
Bronx Community College
Bronx, NY 09.2015 - 09.2018
Manhattan Theater Lab High School
New York, NYSkills
- Bilingual Communication (English/Spanish)
- Case Management
- Time Management
- Teamwork & Collaboration
- Client/Patient Relations
Timeline
Bachelor of Arts -
John Jay College of Criminal Justice
09.2025 - 09.2026
PATIENT ASSOCIATE REPRESENTATIVE
Northwell Health Hospital
06.2023 - Current
Case Manager
Single stop Rikers island
01.2020 - 06.2024
POLICE COMMUNICATIONS TECHNICIAN /NYPD DISPATCHER
911 Dispatcher
01.2020 - 01.2022
Assistant Case Manager
New York Psychotherapy and Counseling Center
08.2016 - 06.2018
Associate of Arts - Criminal Justice
Bronx Community College
09.2015 - 09.2018
Manhattan Theater Lab High School