Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosangel Sanchez

York,PA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Uber
San Francisco, CA
08.2022 - 12.2025

Resolve issues, handle complaints, ensure the experience is as as smooth as possible, and provide useful information about the platform.

Administrative Assistant

Pm Business Assistant
Dominican Republic
05.2015 - 03.2016

Assisted in preparing expense reports and managing spreadsheets. Supported scheduling of meetings and events for employees and visitors. Handled front-end communication with clients and visitors. Organized internal business operations and maintained office duties. Managed phone and email correspondence. Coordinated travel arrangements and catering for meetings. Organized files and drafted letters and reports.

Education

Associate’s Degree - Cosmetology

Universidad Nacional Pedro Henríque Ureña
Dominican Republic
07.2015

Skills

    Phone etiquette, customer support, collaborative problem solving, call center development, appointment schudeling, receptionist duties, communication, customer service management, technical support

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Uber
08.2022 - 12.2025

Administrative Assistant

Pm Business Assistant
05.2015 - 03.2016

Associate’s Degree - Cosmetology

Universidad Nacional Pedro Henríque Ureña