ROSANGELA PINHEIRO
Summary
Multilingual technology professional with 6+ years of experience leading system implementations, platform configurations, and client onboarding for global organizations. Expert in system migration, testing, and post-go-live support across enterprise platforms like ServiceNow and Concur. Adept at aligning technical solutions with business needs to streamline workflows, improve user experience, and reduce operational costs. Passionate about technology and innovation, with hands-on experience managing digital tools and e-commerce platforms.
Overview
7
7
years of professional experience
Work History
Founder
01.2022 - Current
- Launched and managed a Shopify-based online store, overseeing product listings, visual design, and marketing
- Maintained and updated store appearance, content, and seasonal promotions
- Managed all business operations independently during personal time while maintaining full-time work responsibilities
Technology Implementation Specialist
Carlson Wagonlit Travel
01.2023 - 01.2024
- Led implementation and configuration of ServiceNow to automate client request workflows
- Developed business requirement specs (BRS) to guide smooth project execution
- Maintained system security and compliance protocols across all projects
- Identified opportunities for automation, reducing manual workload by 30%
Digital Implementation Specialist
Carlson Wagonlit Travel
01.2018 - 01.2023
- Managed pre-testing, data migration, and post-migration support for enterprise platforms
- Configured and optimized tools like Concur and Online Booking Tools (OBTs) to meet user needs
- Conducted QA testing and validation to ensure issue-free rollouts
- Delivered client training and ongoing support, boosting user adoption and satisfaction
Education
Associate Degree - Business Administration
Ivy Tech Community College
Skills
System deployment and user onboarding
Timeline
Technology Implementation Specialist
Carlson Wagonlit Travel
01.2023 - 01.2024
Founder
01.2022 - Current
Digital Implementation Specialist
Carlson Wagonlit Travel
01.2018 - 01.2023
Associate Degree - Business Administration
Ivy Tech Community College
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