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Technical Support & Medical Device Engineer with 7+ years of experience delivering high-level remote diagnostics, system troubleshooting, and customer-facing engineering support. Known for building training programs from the ground up, leading onboarding for new technicians, and serving as an escalation point for complex hardware and software issues. Strong background in biomedical systems, robotics-based cryogenic storage, and cloud-connected devices. Recently expanded into Linux system administration, cloud infrastructure, and DevOps automation, with hands-on experience in AWS, Docker, Kubernetes, and Ansible. Skilled at translating technical issues into clear solutions for engineers, clinicians, and operations teams. Entrepreneurial, resourceful, and effective in fast-paced, mission-critical environments.

Provided technical support to users by troubleshooting hardware and software issues. Assisted in maintaining optimal system performance through effective problem-solving. Supported end-users in fast-paced environments while managing multiple tasks and ensuring high satisfaction levels.
Assisted in monitoring and troubleshooting network systems to maintain optimal performance. Supported team efforts in achieving operational goals through effective collaboration. Contributed to network analysis and system diagnostics to uphold high service standards.

Assisted teams in managing technical projects involving over 40 engineers. Supported system administration tasks for both on-premise and cloud environments. Provided Microsoft-certified support to enhance operational efficiency.
Assisted in analyzing and interpreting data for Microsoft Exchange environments. Supported server administration and troubleshooting efforts. Utilized PowerShell for scripting tasks. Conducted research and provided information as a specialist. Managed recordkeeping and case management processes. Maintained confidential security clearance from 2015 to 2018.
Achieved recognition as Employee of the Month and Quarter multiple times for outstanding performance.
Assisted in editing digital media projects using Final Cut Pro and Adobe Creative Suite tools. Supported teams in creating visual content with Photoshop, Lightroom, and Illustrator. Aided in producing video content with Premiere, After Effects, and Flash.

 Qualified Software Engineer (Computer Science and Information Technology), highly organized CyberArk professional with over 15 years of functional experience; proven ability to manage and lead the projects in getting consistent results with a systematic approach to problem solving, effective analysis of results, and implementing solutions I am aspiring to prove my credential by maximizing the utilization of my skills in the field of IT as a CyberArk Engineer in harmony with the needs of the enterprise and meeting the emerging trends in the fast-changing corporate scenario. I take the opportunity to forward my curriculum vitae, to be considered for getting on board a reputed flagship organization such as yours, which encourages its employees to improve their skill set further through implementation and attain higher positions commensurate with their expertise and experience. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Amiable Technical Lead ready to rapidly onboard new personnel and kick start new projects. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets. Assembles effective teams by exploiting complementary competencies and collaborative employee relationships. 

ROSANGELA PINHEIRO

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Technology Implementation Specialist

Digital Implementation Specialist

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Associate Degree - Business Administration

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Technology Implementation Specialist

Founder

Digital Implementation Specialist

Associate Degree - Business Administration

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