Summary
Work History
Education
Skills
Languages
Timeline
Generic

Rosanna Hernandez

Mesquite,TX

Summary

Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at Telesoultion Company. Expert in problem-solving and critical thinking, significantly improved dispute resolution processes. Skilled in customer service and active listening, adept at managing high-stress situations and boosting operational efficiency.

Work History

Customer Service Representative

Telesoultion Company
Dallas, TX
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Worker

Midway Staffing
Mesquite, TX
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Cashier

El Arquito
Fort Worth, TX
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Housekeeper

Hamption Inn
Mesquite, TX
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Medical Assistant

Midnight Pedicare
Mesquite, TX
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Paralegal

Dallas, TX
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.

Leasing Agent

Red Oak, TX
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Receptionist

GreenDignostic Chiroprater
Irving Tx
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate of Science - Paralegal

Everest College
Dallas, TX

Diploma - Medical Assisting

Kaplan College
Dallas, TX

High School Diploma -

West Mesquite High School
Mesquite, TX
05.2006

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Customer Service Representative

Telesoultion Company

Warehouse Worker

Midway Staffing

Cashier

El Arquito

Housekeeper

Hamption Inn

Medical Assistant

Midnight Pedicare

Paralegal

Leasing Agent

Receptionist

GreenDignostic Chiroprater

Associate of Science - Paralegal

Everest College

Diploma - Medical Assisting

Kaplan College

High School Diploma -

West Mesquite High School

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Rosanna Hernandez