Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Rosanna Letourneau

Epping,Nh

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Post-Construction Cleaner

Vail Services
Epping, NH
02.2019 - 09.2020
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Followed company uniform, performance and security policies with every job.
  • Kept business entrances clean, tidy and professional in appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Notified managers of repair needs or additions to building operating systems.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Dusted furniture, machines or equipment.
  • Monitored building security and safety by locking doors or avoiding hazards.

Environmental Services Housekeeper

Rockingham County Nursing Home
Brentwood, NH
04.2019 - 09.2021
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Monitored supply levels of cleaning supplies and placed orders when necessary.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Reported damage or theft of hotel property to management.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Swept and damp-mopped private stairways and hallways.
  • Inspected furniture for damage or stains in between guest stays.

Manufacturing Operator

Watts Regulator
Franklin, NH
06.2004 - 10.2019
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Placed finished products on skids and wrapped and transported to warehouse with forklift.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
  • Verified production orders prior to starting set-up.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Utilized fastening equipment to fasten, package and stack materials and products.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Monitored production line, watching for pile-ups or jams.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Met or exceeded target for on-time customer shipments.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Used daily system logs to document production information, discussing issues with management.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Measured and graded batches of raw materials to feed into production machinery.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Hand-assembled needed parts with bolts and screws.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Classified defects from finished orders for record tracking and statistics.
  • Separated products according to weight, grade and size of material to produce final product.

Convenience Store Cashier

Jakes Market & Deli
Andover, NH
02.2003 - 06.2004
  • Forecasted, ordered and stocked merchandise to maintain appropriate inventory levels.
  • Resolved customer complaints and concerns with courteous, friendly and caring approach.
  • Checked and verified vendor deliveries for order accuracy and product quality.
  • Delivered prompt, efficient and courteous customer service to create loyal, repeat business.
  • Collected cash, check and credit card payments from customers and balanced cash drawer after each shift.
  • Maintained clean, customer-focused environment in-store to deliver exceptional customer experiences.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Monitored self-service gasoline pumps, helping customers with operation.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Offered customers carry-out service at completion of transaction.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Assisted customers by providing information and resolving complaints.
  • Checked personal identifications during alcohol and tobacco sales.
  • Built and maintained productive relationships with employees.

Warehouse Employee

Bear Archery
Gainesville, FL
02.2021 - 02.2024
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Reviewed order data to verify transactions and shipping dates.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Education

High School Diploma -

Pittsfield High School
Pittsfield, NH
06.2004

Skills

  • Time Management
  • Cart Stocking and Organization
  • Multitasking and Prioritizing
  • Detail-Oriented
  • Service Oriented
  • Room and Public Space Cleaning
  • Window Washing
  • Work Planning and Organization
  • Professional and Courteous
  • OSHA Compliance
  • Data Entry
  • Deep Cleaning Protocols
  • Business Function Preparation
  • Quality Control
  • Verbal and Written Communication
  • Inventory Control
  • Supply Replenishment
  • Storage Area Management
  • Health Standards Compliance
  • Team Support and Collaboration
  • Linen Laundering
  • Cleaning and Sanitizing
  • Staff Training

Timeline

Warehouse Employee

Bear Archery
02.2021 - 02.2024

Environmental Services Housekeeper

Rockingham County Nursing Home
04.2019 - 09.2021

Post-Construction Cleaner

Vail Services
02.2019 - 09.2020

Manufacturing Operator

Watts Regulator
06.2004 - 10.2019

Convenience Store Cashier

Jakes Market & Deli
02.2003 - 06.2004

High School Diploma -

Pittsfield High School

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Rosanna Letourneau