Rosanna Nelson
Waterbury,CT
Summary
Detail-oriented professional with extensive experience in pharmacy operations and healthcare support. Demonstrates strong interpersonal and written communication skills, with the ability to translate complex healthcare information into concise, practical instructions that support onboarding, performance improvement, and service quality in fast-paced environments. Consistently supports patients and team members with clarity, professionalism, accuracy, and efficiency. Ready to leverage proven expertise to improve operational workflows, service quality, and overall organizational performance.
Overview
9
9
years of professional experience
Work History
Pharmacy Support Representative
IQVIA
, NJ
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service by resolving problems with knowledgeable, and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions.
- Reliability and adherence to standard operating procedures (SOPs).
Pharmacy Technician
Hudson Pharmacy And Surgical Supplies
Ossining, NY
10.2016 - 04.2021
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Verified prescriptions and drug labels, documents and packages.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Interpreted and processed medication orders under supervision of pharmacist.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Answered telephones to respond to questions or requests.
- Established or maintained medications and other patient profiles.
Pharmacy Technician Intern
CVS
Mount Vernon, NY
08.2016 - 09.2016
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Prepared and processed medical insurance claim forms and records.
- Mixed pharmaceutical preparations according to written prescriptions.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Entered prescription information into computer databases.
Education
Bachelor of Science - Health Sciences
Excelsior College
Albany, New York, NY01-2027
Associate Degree in Criminal Justice - Criminal Justice
ASA College
Brooklyn, NY11.2021
Diploma Pharmacy Technician - Pharmacy Technology
Penn Foster Career School
Scranton, PA09.2016
Skills
- Attention to detail
- Clear verbal and written communication
- Data entry
- Regulatory compliance
- Learning agility
- Documentation accuracy
- Healthcare regulations
- Medication packaging
- HIPAA compliance
- Active listening
- Customer service
- Empathy and patience
Timeline
Pharmacy Support Representative
IQVIA
02.2023 - Current
Pharmacy Technician
Hudson Pharmacy And Surgical Supplies
10.2016 - 04.2021
Pharmacy Technician Intern
CVS
08.2016 - 09.2016
Associate Degree in Criminal Justice - Criminal Justice
ASA College
Diploma Pharmacy Technician - Pharmacy Technology
Penn Foster Career School
Bachelor of Science - Health Sciences
Excelsior College