Rosanna Perez Rosario
The Bronx,NY
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Healthy Lex Pharmacy
08.2022 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Handled difficult customers and found subtile solutions for store and patients.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Managed deliveries, bags not picked up within 10-15 days, discussed "problems" with boss, and sometimes made deliveries for the pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Technician
Sols Pharmacy
06.2020 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Technician
Care Pharmacy
07.2020 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Student Assistant and Peer Mentor
Bronx Latin High School
09.2017 - 06.2020
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Helped teachers with bulletin boards and classroom maintenance.
- Translated during parent teacher conferences.
- Sold school merchandise and uniforms.
Education
Associate of Arts - Early Childhood Education
Bronx Community College of The City University of New York
The Bronx, NY12.2024
High School Diploma -
Bronx Latin High School
800 Home Street 06.2020
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Answering customer questions
- Patient confidentiality
- Prescription Filling
- HIPAA
Certification
- Child Abuse and maltreatment workshop
- Autism workshop
- Violence workshop
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
Healthy Lex Pharmacy
08.2022 - 07.2024
Pharmacy Technician
Care Pharmacy
07.2020 - 06.2021
Pharmacy Technician
Sols Pharmacy
06.2020 - 01.2022
Student Assistant and Peer Mentor
Bronx Latin High School
09.2017 - 06.2020
Associate of Arts - Early Childhood Education
Bronx Community College of The City University of New York
High School Diploma -
Bronx Latin High School
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