Detail-oriented Office Manager with strong organizational skills. Proven ability in scheduling, data entry, and office administration to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Office Manager
AAA AUGER Plumbing Services
Irving, TX
01.2012 - 03.2025
Managed processing and posting of plumber's turn-ins, accounts receivable invoices, and daily bank deposits.
Administered invoicing processes for accounts receivable to ensure timely collections and maintain cash flow.
Oversaw office communication processes to align with company standards. Analyzed recorded calls to develop targeted training programs for staff improvement.
Ensured dispatcher maintained awareness of field personnel locations and objectives, facilitating proper and prioritized dispatching.
Facilitated interviews to select service writers and dispatchers. Guided new hires through training processes to ensure smooth integration into roles.
Compiled and organized weekly accounts payable packages for accounting team.
Investigated and resolved customer escalations, facilitating effective communication and problem-solving.
Created monthly schedules for service writers, dispatchers, and field personnel.
Secured city permits and coordinated inspections for project compliance.
Managed records within city information database, ensuring accuracy and currency of all data.
Assistant Teacher
Legacy Learning Center
Flower Mound, TX
06.2009 - 01.2012
Aid in engaging lessons and activities.
Foster a nurturing classroom culture where children feel loved and valued.
Create a fun and safe learning environment.
Communicate with parents on students' growth and progress.