Rosanny Serrano

Assisted in military operations as a reservist in US Army, contributing one weekend per month. Coordinated schedule in advance to ensure availability for training and missions.

• Oversaw daily operations, ensuring efficient club functionality and member satisfaction.
• Developed training programs for staff, enhancing service quality and team performance.
• Implemented membership retention strategies, improving engagement and loyalty among members.
• Coordinated scheduling and staffing to optimize resources and meet operational demands.

• Restocked morning orders and blister packed medications for nursing homes served.
• Assisted customers with medication inquiries and prescription refills. Supported pharmacy staff in maintaining inventory and organizing products. Helped ensure a clean and safe environment for patients and staff.

• Assisted team members by covering shifts and responding to customer inquiries. Provided support to customers both over the phone and in-person. Maintained a flexible schedule to accommodate staffing needs.
• Maple Pharmacy-Monsey, NY

• I worked here and had a second full time job, I showed incentive and leadership skills when needed.