Rosario Blass Chessher
Houston,TX
Summary
Seeking a position with a dynamic organization where I can contribute my experience and skills while continuing to grow professionally and develop personally within a supportive and growth-oriented environment.
Overview
23
23
years of professional experience
Work History
Storefront Lead
Harris County Toll Road Authority
Houston, Texas
04.2014 - Current
- Assisted with daily management duties such as: customer escalations, Payment Plans, Non-Revenue account
- New Hire’s evaluations
- Coaching and Reprimands
- Store cash implementation
- EZ Time
- Staffing
- Opening & Closing duties
- Quality Assurance & Training
- Trainer Assistant
- Created and conducted Spanish training courses
- Translated English scripts to Spanish
- Created Training videos
- Created Quick reference guides for the new telephone system and monitoring system
- Monitored an average of 20 calls per day for English and Spanish CSRs
- Call Center Lead
- Assisted customer service representatives with account research in order to provide customers with Fee Reductions
- Assisted with call escalations
- Customer Service Representative
- Customer Service Representative for English and Spanish inbound calls
- In charge of providing customer service to EZ Tag account holders
- Taking over phone payments for toll road violators
- Educate customers of company’s policy and procedures
- Act as a Team Leader, when Call Center Supervisor not present
Case Manager
Honest Immigration
Moultrie, GA
05.2021 - 2024
- Coordinated client intake processes to ensure efficient case management.
- Developed individualized service plans in collaboration with clients and stakeholders.
- Monitored case progress and provided ongoing support to clients throughout their immigration journey.
- Conducted regular follow-ups to assess client needs and adjust strategies as necessary.
- Researched and implemented best practices for case documentation and tracking systems.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Sales Manager
A&N International Inc. (Cricket Wireless)
Houston, Texas
06.2008 - 04.2014
- Supervised and maintained accounts for 8 stores around Houston area
- In charge of daily cash deposits of over $5000
- Interviewed job applicants, hiring, and training
- Scheduled company meetings and trainings
- Set goals for employees and monitored their performance
- Ordered and stocked inventory
- Coordinated sales; consistently exceeded goals for sales, inventory management and productivity
- Created weekly employee schedule
- Provided excellent customer service in store and over the phone
Administrative Assistant
Space City Construction Inc.
Houston, Texas
10.2002 - 06.2008
- Responded to a high call volume with professionalism
- Created quote estimates for clients
- Generated invoices in QuickBooks
- Arranged meetings, managed daily administrative tasks
- Sent and received faxes, packages, and mail
- Managed scheduling and coordination of construction project meetings and resources.
- Assisted in preparation of project proposals, ensuring accuracy and adherence to deadlines.
- Developed training materials for onboarding new administrative staff, improving retention rates.
Education
High School -
Spring Woods High School
Houston, TX05-2002
Skills
- Over 16 years of experience in customer service, sales, and management
- Over 4 years of trainer experience
- Outstanding customer service and employee relations
- Proven ability for meeting timelines and exceeding expectations
- Fluent in both English and Spanish languages, oral and written competency
- Assisted with special project to assist Harris County during COVID-19
SOFTWARE EXPERIENCE
Microsoft: Word, Excel, and PowerPoint; LearningZen, Camtasia, NICE, CISCO, Rite2.0.
Languages
Spanish
Full Professional
Timeline
Case Manager
Honest Immigration
05.2021 - 2024
Storefront Lead
Harris County Toll Road Authority
04.2014 - Current
Sales Manager
A&N International Inc. (Cricket Wireless)
06.2008 - 04.2014
Administrative Assistant
Space City Construction Inc.
10.2002 - 06.2008
High School -
Spring Woods High School