Rosario Falquez
Scotch Plains,NJ
Summary
Dedicated customer service associate skilled in enhancing customer satisfaction through effective communication and problem resolution. Proven ability to process orders accurately and promptly address customer inquiries.
Dedicated customer service associate recognized for enhancing satisfaction through effective problem resolution and team collaboration. Committed to fostering a positive experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer, Service Associate
Empanadas Xpress
06.2025 - Current
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Processed orders efficiently, ensuring accuracy in transactions and timely deliveries.
- Maintained cleanliness and organization of work area to comply with health standards.
- Responded promptly to customer complaints, resolving issues effectively for improved service experience.
Cleaning Team Leader
Christine & Al's Cleaning L.L.C
01.2023 - Current
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on effective cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules to optimize workforce productivity.
- Conducted regular inspections of cleaned areas, addressing issues promptly to maintain high standards.
Store Manager
GOLX
08.2024 - 05.2026
- Managed daily store operations to ensure optimal customer service and operational efficiency.
- Trained and developed team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
Education
Associate of Applied Science - Engineered Commercial
Universidad De Loja
Gye Ecuador01-2015
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer, Service Associate
Empanadas Xpress
06.2025 - Current
Store Manager
GOLX
08.2024 - 05.2026
Cleaning Team Leader
Christine & Al's Cleaning L.L.C
01.2023 - Current
Associate of Applied Science - Engineered Commercial
Universidad De Loja