Rosario Flores
Wright of Texas
Austin,TX
22
Years of experience
Dedicated professional with strong customer service skills and effective communication. Experienced in schedule management and document preparation, committed to enhancing office efficiency and fostering positive client relationships.
Work History
Office Administrative Assistant
1 Year- Managed scheduling and coordination of meetings for office staff.
- Prepared correspondence and reports using Microsoft Office Suite efficiently.
- Supported daily operations by handling incoming calls and inquiries.
- Assisted in maintaining accurate filing systems and document organization.
- Coordinated office supplies inventory and assisted with procurement processes.
- Implemented improvements to streamline administrative workflows and enhance efficiency.
- Provided support for onboarding new employees, ensuring smooth integration into the team.
- Maintained confidentiality of sensitive information while managing administrative tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on a a daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer Service Representative
4 Years 2 Months- Managed high-volume calls, ensuring timely responses and maintaining customer satisfaction levels.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements that streamlined service operations and reduced response times.
- Trained and mentored new team members on best practices for customer engagement.
- Facilitated conflict resolution by employing active listening and negotiation skills to retain customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Fostered a positive customer service culture within the team which led to higher customer satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Administrative Assistant
1 Year 10 Months- Coordinated communication between dental staff and patients, ensuring a positive experience.
- Managed appointment scheduling, optimizing patient flow and enhancing operational efficiency.
- Assisted in maintaining patient records, adhering to privacy regulations and accuracy standards.
- Developed training materials for new administrative staff, improving onboarding process effectiveness.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on a daily basis.
Administrative Assistant
14 Years 6 Months- Led office initiatives to streamline workflows, resulting in increased productivity among team members.
- Trained junior administrative personnel on software systems and best practices for daily operations.
- Evaluated and recommended improvements to administrative procedures, driving enhanced service delivery outcomes.
- Implemented inventory management system, reducing supply costs through efficient ordering processes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
No Degree - Liberal Arts
Skills
Data management
Office administration
Microsoft Office
Calendar coordination
Document creation
Appointment setting
Calendar coordination
Calendar coordination
Reception management
Verbal communication
Digital filing
Administrative support
Call handling
Multi-line phone
Reception management
Budget management
Business correspondence
Inventory control
Visitor coordination
Travel arrangements
Schedule management
Filing
Document scanning
Operations management
Scanning and copying
Payroll
Office supply management
Project coordination
Email coordination
Document duplication
Coordination
Leadership and supervision
Computer literacy
Office suite proficiency
Customer engagement
Customer relations
Relationship building
Microsoft Word
Records management
Microsoft Outlook
Leadership and supervision
Microsoft Outlook
Office management
File organization
Schedule management
Relationship building
Confidentiality handling
Multi-line phone handling
Multi-line phones
Coordination
Business operations
Relationship building
Phone system management
Timeline
Office Administrative Assistant
Wright of Texas
08.2025 - 08.2026Read More
Customer Service Representative
Lucky Cave
01.2021 - 03.2025Read More
Administrative Assistant
Castle Dental, Smile Brands
05.2018 - 03.2020Read More
Administrative Assistant
Texas Water Development Board
09.2004 - 03.2019Read More
The University of Texas At San Antonio
No Degree from Liberal Arts
Read More