Rosario Rios Cerda
Milwaukee,WI
Summary
Detail-oriented and bilingual professional with a strong background in healthcare, office operations, and academic research. Experienced in managing patient care, streamlining administrative processes, and collaborating across multidisciplinary teams. Seeking to transition into a Human Resources role where organizational, analytical, and interpersonal skills can drive employee support and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Advocate Aurora - St. Luke's Hospital
Milwaukee, USA
07.2023 - Current
- Delivered high-quality patient care by efficiently addressing multiple patient needs with professionalism and empathy.
- Maintained accurate and confidential patient records, adhering to strict hygiene and safety protocols.
- Proposed and implemented improvements to streamline care routines and enhance the patient experience.
Office Operations Assistant
Ascension Gateway Medical Clinic
Milwaukee, USA
07.2021 - 07.2023
- Managed front-desk operations, including appointment scheduling and patient intake.
- Improved workflow efficiency through data-driven solutions and process optimization.
- Coordinated interdepartmental communication to enhance patient services and compliance.
- Conducted audits and maintained records in line with healthcare regulations.
Research Intern
Latinx Research Scholars Program
Milwaukee, USA
02.2021 - 05.2022
- Conducted literature reviews on Latinx community issues and trends to inform research initiatives.
- Collected, organized, and analyzed data to contribute to academic research efforts.
- Delivered findings that enhanced scholarly outputs and increased program visibility.
- Promoted cross-cultural collaboration within diverse research teams to foster inclusive environments.
Behavioral Therapist Technician
Wisconsin Early Autism Project
Brookfield, USA
10.2019 - 07.2020
- Applied ABA therapy techniques for children with autism, monitoring progress and adjusting interventions.
- Collaborated with families and interdisciplinary teams to create customized care plans.
- Performed behavioral assessments and developed strategies that improved clients' communication and social skills.
Education
Bachelor of Arts - Psychology & Spanish, Criminology and Law Studies
Marquette University
Milwaukee, WI05.2022
Skills
- Data entry and record management
- Effective communication
- Conflict resolution strategies
- Team collaboration
- Analytical thinking
- Organizational skills
- Adaptability
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Certified Nursing Assistant
Advocate Aurora - St. Luke's Hospital
07.2023 - Current
Office Operations Assistant
Ascension Gateway Medical Clinic
07.2021 - 07.2023
Research Intern
Latinx Research Scholars Program
02.2021 - 05.2022
Behavioral Therapist Technician
Wisconsin Early Autism Project
10.2019 - 07.2020
Bachelor of Arts - Psychology & Spanish, Criminology and Law Studies
Marquette University
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