Rosario Rubio
Glendale,AZ
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
TalentBridge USA
03.2024 - 01.2025
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Bilingual Customer Service Representative
Randstad
10.2022 - 01.2023
- Answering bilingual customer service calls in Spanish going over transactions and purchases made with their debit cards
- Providing information on limits for transaction made with debit card
Bilingual Customer Service Representative
Signature Consultants
08.2021 - 10.2022
- Provided general information to callers who are looking into applying for a United States passport
Bilingual Customer Service Representative
American Home Shield
03.2020 - 12.2020
- Assist homeowners on making appliance claims
- Advise homeowners of the benefits to our service to persuade cancelling customers to stay with company
Loss Representative
First Notice
04.2018 - 01.2020
- Company Overview: Kemper
- I am the first contact when a customer calls in to start a claim for an incident on their policy
- Initiated the claim for caller
- Kemper
Customer Service Representative
Aerotek, Chase
08.2016 - 03.2019
- Preparing mortgage documents for closing disclosure
- Refer or transfers to other departments as needed
Data Entry Representative
Randstad
02.2016 - 07.2016
- Update business license with renewal information
- Contact merchants to verify updates
Customer Service
Waste Management
02.2014 - 09.2015
- Confer with customers to provide information about products or services
- Open/Close accounts
- Provide price quotes
Customer Service
PSCU
11.2004 - 12.2013
- Recording details of inquiries, complaints or comments
- Review accounts to ensure appropriate changes were made
- Bill Pay Products-Checkfree/Metavante
- Electronic Banking
Education
High school diploma - undefined
Glendale Community College
Phoenix, AZ01.2003
Skills
- 10 key by touch
- 35 WPM
- Microsoft/Outlook
- Proficient in Spanish
- Typing
- Microsoft Office
- Financial services
- Windows
- Microsoft Word
- Microsoft Outlook
- Data Entry
- Phone etiquette
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Call center customer service, Proficient, 05/01/21
- Customer focus & orientation, Familiar, 07/01/21
- Sales skills, Proficient, 07/01/21
- Management & leadership skills: Impact & influence, Completed, 06/01/21
Timeline
Customer Service Representative
TalentBridge USA
03.2024 - 01.2025
Bilingual Customer Service Representative
Randstad
10.2022 - 01.2023
Bilingual Customer Service Representative
Signature Consultants
08.2021 - 10.2022
Bilingual Customer Service Representative
American Home Shield
03.2020 - 12.2020
Loss Representative
First Notice
04.2018 - 01.2020
Customer Service Representative
Aerotek, Chase
08.2016 - 03.2019
Data Entry Representative
Randstad
02.2016 - 07.2016
Customer Service
Waste Management
02.2014 - 09.2015
Customer Service
PSCU
11.2004 - 12.2013
High school diploma - undefined
Glendale Community College
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