Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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ROSARIO SILVA

ROSARIO SILVA

Harrison,NJ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Dietary Aide

Stratford Manor
West Orange, NJ
07.2024 - 08.2024
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Ensured that all food was prepared according to established health standards.
  • Maintained a safe working environment by following all safety protocols.

Cashier and Host

Reventon del Sabor
Wallington, NJ
12.2023 - 07.2024
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted guests and provided menus.

Customer Service Cashier

Cafeteria mil hojas
Harrison, NJ
04.2023 - 08.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Cashier

Blue leaft laundry
Paterson, NJ
01.2023 - 02.2023
  • Serve customers who enter the laundry, manage checkout and close the cash register, keep delivery orders ready, among other functions.

Receptionist

Family Acupuncture Clinic
Jersey City, NJ
07.2022 - 12.2022
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Customer Service Executive

SCC
Lima, Lima
07.2021 - 05.2022
  • Help the customer regarding any Ripley product they have, whether it be a loan, debit card, credit, among others.
  • Canceling cards, selling loans, advising the client with any queries, and complying with the quality standards established by the company.
  • It's a remote job.

Education

Some College (No Degree) - International Business

Cibertec
Lima, Perú

Skills

  • Conflict Resolution
  • Microsoft Office Suite
  • Customer Relationship Management (CRM)
  • Data Entry
  • Call Management
  • Paperwork Processing
  • Call Center Operations
  • Customer consulting
  • CRM Software
  • High-energy attitude
  • Computer Proficiency

Personal Information

Date of Birth: 10/01/96

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Dietary Aide

Stratford Manor
07.2024 - 08.2024

Cashier and Host

Reventon del Sabor
12.2023 - 07.2024

Customer Service Cashier

Cafeteria mil hojas
04.2023 - 08.2023

Cashier

Blue leaft laundry
01.2023 - 02.2023

Receptionist

Family Acupuncture Clinic
07.2022 - 12.2022

Customer Service Executive

SCC
07.2021 - 05.2022

Some College (No Degree) - International Business

Cibertec

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ROSARIO SILVA