Rosario Ventura
1800 West Hillcrest Dr Apt 259 Newbury Park,CA
Summary
Dynamic Assistant Manager at Panda Express with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and money handling, I foster a collaborative environment while training staff to excel. Successfully improved inventory management processes, reducing discrepancies and ensuring optimal stock levels.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Panda Express
Newbury Park, CA
11.2017 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
CNA - CNA
St. Jude Nursing School
Van Nuys, CA03.2025
No Degree - Physical Therapy Aide
West Valley Occupational Center
Winnetka, CAHigh School Diploma - High School
Raúl Porras Barrenechea
Lima - Peru07.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Assistant Manager
Panda Express
11.2017 - 12.2024
CNA - CNA
St. Jude Nursing School
No Degree - Physical Therapy Aide
West Valley Occupational Center
High School Diploma - High School
Raúl Porras Barrenechea