Rosario Wienert
El Cajon,CA
Summary
Results-driven administrative professional skilled in enhancing operational efficiency and managing client relations. Combines strong interpersonal abilities with a commitment to maintaining organized systems, ensuring timely communication and confidentiality in all interactions.
Overview
24
24
years of professional experience
Work History
Administrative assistant
Franz Law Group APLC
San Diego, CA
06.2017 - 10.2019
- Managed office correspondence and communications for legal team.
- Organized and maintained client files and legal documents efficiently.
- Coordinated appointments and meetings for attorneys and clients.
- Assisted in preparing case materials for court hearings and trials.
- Utilized legal management software to track deadlines and tasks.
- Implemented office procedures to streamline administrative workflows.
- Provided support in billing processes and invoicing clients accurately.
- Liaised with clients to gather necessary information for case preparation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Receptionist
Challenge Financial Services
Chula Vista, CA
03.2016 - 06.2017
- Greeted clients and visitors, creating a welcoming atmosphere.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained office supplies inventory, ordering as needed for efficiency.
- Assisted with administrative tasks, supporting team members as required.
- Coordinated meeting logistics, including room setup and materials preparation.
- Handled client inquiries, providing accurate information and assistance promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Assistant Manager
Cache (Fashion Valley)
San Diego, CA
04.2014 - 04.2015
- Assisted in managing daily store operations and employee schedules.
- Trained and mentored new team members on customer service standards.
- Coordinated visual merchandising to enhance product presentation and appeal.
- Monitored inventory levels and ordered stock to meet customer demand.
- Developed staff training programs to improve sales techniques and product knowledge.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Collaborated with management to analyze sales trends and optimize store performance.
- Supervised daily operations including scheduling shifts, assigning duties.
Sales Associate
Cache (Fashion Valley)
San Diego, CA
02.2011 - 04.2014
- Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards throughout the sales floor.
- Processed transactions accurately using point-of-sale system.
- Managed inventory levels and restocked merchandise as needed.
- Built strong relationships with repeat customers through personalized service.
- Collaborated with team members to achieve sales goals and targets.
- Conducted product demonstrations to highlight features and benefits.
- Trained new associates on store policies and customer service techniques.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Administration
Friar Insurance Company
Chula Vista, CA
01.2007 - 12.2010
- Assisted in sales, marketing and administration functions.
- Lead administrative assistant, responsible for the education and training of company staff, developed staff protocol to improve customer assistance.
- Oversaw the maintenance and organization of computer and paper filing and reporting systems.
- Developed new guidelines to assist company staff to timely execute deadlines and customer service expectations for sales and marketing.
- Compiled data from all clients into accurate and up to date reports and metrics for administrative utilization.
Vendor Sales and Makeup Artist/Sales
Macy's Department Store
Chula Vista, CA
02.2001 - 12.2005
- Managed vendor relationships to ensure product availability and quality.
- Coordinated product displays to enhance customer engagement and sales.
- Communicated with suppliers to resolve product issues effectively.
- Analyzed market trends to inform purchasing decisions and strategies.
Sales/Customer Service
Estee Lauder
San Diego, CA
07.1995 - 06.1998
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Skills
- Problem solving
- Client correspondence
- Attention to detail
- Timeline planning and management
- Multi-task management
- Sensitive material handling
- Documentation and reporting
- Dedicated team player
- Strong interpersonal skills
Languages
Spanish
Native/ Bilingual
Timeline
Administrative assistant
Franz Law Group APLC
06.2017 - 10.2019
Receptionist
Challenge Financial Services
03.2016 - 06.2017
Assistant Manager
Cache (Fashion Valley)
04.2014 - 04.2015
Sales Associate
Cache (Fashion Valley)
02.2011 - 04.2014
Administration
Friar Insurance Company
01.2007 - 12.2010
Vendor Sales and Makeup Artist/Sales
Macy's Department Store
02.2001 - 12.2005
Sales/Customer Service
Estee Lauder
07.1995 - 06.1998