Rosaura Miller
Klamath Falls,OR
Summary
I am a reliable Medical Assistant/Patient Services Representative who is fluent in both English and Spanish, driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills and flexible approach to resolving daily issues.
Overview
11
11
years of professional experience
Work History
Secretary
Sky Lakes Cancer Treatment Center
Klamath Falls, Oregon
04.2025 - 08.2025
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Supported billing processes by verifying insurance information and data entry.
- Ensured compliance with privacy regulations in patient interactions.
Medical Assistant
Heartfelt OB/GYN
Klamath Falls, OR
01.2023 - 03.2025
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Communicated with patients with compassion while keeping medical information private.
Medical Assistant/Patient Services Representative
Bend Dermatology
Klamath Falls , Oregon
02.2020 - 09.2022
- Assist with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Interview and engage patients to obtain medical history, chief complaints.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educate patients about medications, procedures and physician's instructions.
- Scribing for physician in busy office settings
- Set up for and assist in procedures and minor surgeries
- Assist with Front Office duties such as checking in/out patients, taking payments, and scheduling future appointments.
- Assist with phone staff duties such as making new patient appointments, referrals and relaying messages from patients to medical staff and vise versa.
- Running Recall report to call and schedule patients who are due for appointments.
- Only staff member capable of translating a foreign language in the Klamath Falls Clinic.
Head of Inventory Management
Pepsi Cola/Quail Mt Inc.
Klamath Falls, OR
03.2014 - 02.2020
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
- Updated accounting records with client checks and cash receipts.
- Coordinated timely payments from vendors, clients and account holders.
- Prepared month-end closing entries for detailed reporting and record keeping.
- Coded invoices and other records to maintain organized and accurate records.
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
- Posted financial data in Excel spreadsheets and managed inventory.
- Scheduling truck deliveries and pickup for products.
Education
General
Mazama High School
Klamath Falls, OR06.2009
Skills
- Proficient in 10 key
- Type 50-60 wpm
- Multi-line telephone skills
- Filing
- Accounts payable
- Accounts Receivable
- Billing and Invoicing
- Inventory control
- Deadline-oriented
- Appointment confirmation
- Sterilization procedures
- Active listening
- Flexible
- Patient skin and nail care
- Understands medical procedures
- HIPAA compliance
- Professional bedside manner
- Wound care and suture removal
- Charting expertise
- Medical terminology knowledge
- Customer Service
- Data entry
- Patient scheduling
References
- Tara Dawson 541-281-9141 Professional Reference - Accounts Receivable at Pepsi - Cola -taradawson1980@icloud.com
- Shalynn Strop 541-591-3146 Personal Reference
- Juan Mendoza 661-317-7859 Personal Reference
Timeline
Secretary
Sky Lakes Cancer Treatment Center
04.2025 - 08.2025
Medical Assistant
Heartfelt OB/GYN
01.2023 - 03.2025
Medical Assistant/Patient Services Representative
Bend Dermatology
02.2020 - 09.2022
Head of Inventory Management
Pepsi Cola/Quail Mt Inc.
03.2014 - 02.2020
General
Mazama High School