Rose Abukhdair-Omar
St Louis,MO
Summary
Dynamic and results-oriented professional with a diverse background including roles at Ulrich Veterinary Clinic and as a Business Owner demonstrating exceptional multitasking abilities and compassionate client service. Skilled in administering medications and conducting diagnostic tests, demonstrating a keen ability to manage time-sensitive tasks. Enhanced clinic efficiency through meticulous inventory management, showcasing strong organizational and empathetic relationships. I excel in efficient workflow creation and team collaboration. My expertise in bookkeeping and customer complaint resolution drives operational excellence, adept in multitasking to deliver high-quality patient care and exceptional customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Ulrich Veterinary Clinic
Dongola, IL
08.2021 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Performed dental cleanings using ultrasonic scaler.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Administered vaccinations to variety of animal species.
- Obtained patient history from owners and performed physical examinations.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Trained and mentored other LVT staff.
Zip Line Tour Guide
Shawnee Bluffs Canopy Tour
Makanda, IL
02.2020 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Maintained a clean and organized work environment, promoting a professional atmosphere for guests.
- Collaborated with fellow guides to continuously improve tour content and delivery methods.
- Demonstrated strong communication skills, effectively conveying safety instructions to diverse groups of participants.
- Developed customized tour experiences for special events or groups upon request.
- Implemented emergency procedures as needed, maintaining guest safety as top priority at all times.
- Streamlined check-in process, managing guest registration and waiver completion efficiently.
- Supported overall company mission and values, consistently receiving positive feedback from management and guests alike.
- Educated guests about local ecology and history during tours to provide additional context for their experience.
- Contributed to team success by assisting with training new guides on company policies and procedures.
- Reduced wait times between tours by efficiently transitioning groups through the course.
- Enhanced customer satisfaction by providing engaging and informative zip line tours.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Maximized guest enjoyment by tailoring tour content based on individual preferences or interests.
- Assisted in preparing recreational materials and supplies for each activity.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities and on field trips.
- Trained staff members on conducting events and following safety procedures.
- Prepared reports for management regarding status and progress of recreational activities.
Business Owner
Omar Investments, Inc.
Carbondale, IL
12.2017 - 01.2020
- Owned and operated gas station/convenience store: Omar’s Food Mart.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated 10 employees to perform daily business functions, including tracking inventory, ordering inventory when needed from vendors, and recording monetary gain and losses.
- Maintained up-to-date administrative records to monitor operational conditions.
- Reconciled daily sales, returns and financial reports with Microsoft Excel.
- Input income and expense details into Microsoft Excel to track business finances and address variances.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
Business Owner/Operator
H & R Omar, Inc
Mound City, IL
12.2012 - 08.2015
- Owned and operated gas station/convenience store: Cutmart Convenience
- Discovered areas of improvement by generating monthly operational and sales reports.
- Appraised inventory levels weekly and ordered new merchandise to keep quantities well-stocked.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Built loyal account base and long-term business relationships with other local business accounts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Maintained cleanliness and organization of convenience store workspace, working closely with employees to systemize tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Student
SIUC
Carbondale, IL
08.2006 - 01.2009
- Complied with OSHA safety policies and standards.
- Administered routine hygiene procedures including flossing, polishing and fluoride treatments.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Screened patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums.
- Exposed, developed and mounted both intraoral and extraoral dental x-rays.
CNA
Ballard High School Vocational Certificate
La Center, KY
08.2004 - 05.2006
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Participated in fun activities with nursing home patients to boost mood, improve overall memory and provide light entertainment.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Science - Dental Hygiene
Southern Illinois University Carbondale
Carbondale, ILSkills
- Bookkeeping
- Invoice Processing
- Cleaning
- Appointment Setting
- Customer Complaint Resolution
- Budgeting
- Business Operations
- Accounting
- Point of Sale Systems
- Consulting
- Cost Analysis and Savings
- Invoicing
- Surgical Assistance
- Medication Administration
- Surgical procedures and support
- Vaccine administration
- Medical History Collection
- General anesthesia monitoring
- IV Medication Administration
- Laboratory skills
- Surgical Preparation
- Treatment Administration
- Suture removal
- Nail Trimming
- Emergency and preventive care
- Euthanasia Procedures
- Medical record-keeping
- Dental Procedures
- Instrument pack sterilization
- Vital signs
- Fluorescein stain test
- Canine and feline intubation
- Urinalysis Techniques
- X-ray review
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7-10 staff members.
- Resolved product issue through consumer testing.
- Updated veterinary office and laboratory procedures in alignment with veterinary medicine developments and technology.
- Developed and implemented laboratory procedures and best practices, training guidelines and safety protocols.
Certification
- First Aid/CPR Certified
Timeline
Veterinary Technician
Ulrich Veterinary Clinic
08.2021 - Current
Zip Line Tour Guide
Shawnee Bluffs Canopy Tour
02.2020 - Current
Business Owner
Omar Investments, Inc.
12.2017 - 01.2020
Business Owner/Operator
H & R Omar, Inc
12.2012 - 08.2015
Student
SIUC
08.2006 - 01.2009
CNA
Ballard High School Vocational Certificate
08.2004 - 05.2006
Bachelor of Science - Dental Hygiene
Southern Illinois University Carbondale