Rose Bertrand
Saginaw,MI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Key Hourly Manager
Texas Roadhouse
Saginaw, MI
08.2020 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager of Food Service
Golden Corral Buffet
Saginaw, MI
09.2016 - 08.2020
- Trained new hires on company policies and procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Resolved customer complaints in a timely manner.
- Developed relationships with key customers to maximize revenue potential.
Education
High School Diploma -
Ruben Daniels
Saginaw, MI06-1993
Skills
- Workforce Management
- Staff Development
- Performance Management
- Policy Implementation
- Staff Training and Development
- Team Leadership
- Cross-Functional Teamwork
Timeline
Key Hourly Manager
Texas Roadhouse
08.2020 - Current
General Manager of Food Service
Golden Corral Buffet
09.2016 - 08.2020
High School Diploma -
Ruben Daniels