Rose Brugman
Perrysburg
Summary
Customer-focused Automotive Service Advisor known for high productivity and efficient task completion. Specialized in customer service excellence, automotive repair knowledge, and workflow management. Excel at communication, problem-solving, and time management to ensure optimal service delivery and customer satisfaction.
Overview
21
21
years of professional experience
1984
1984
years of post-secondary education
Work History
Automotive Service Advisor
Fox GMC
Comstock Park
03.2025 - 12.2025
- Assisted customers in understanding service options and recommendations.
- Scheduled service appointments to optimize workflow and customer satisfaction.
- Communicated with technicians to relay customer concerns and service needs.
- Provided estimates for repair costs based on diagnostics and customer input.
- Managed customer inquiries via phone and in-person interactions effectively.
- Followed up with customers to ensure satisfaction after services were completed.
- Processed customer payments for parts and labor charges using a point-of-sale system.
Service Advisor
Gezon Imports
Grand Rapids
08.2023 - 03.2025
- Assisted customers with vehicle inquiries and service recommendations.
- Scheduled service appointments and managed daily workflow efficiently.
- Communicated with technicians to ensure accurate service updates for clients.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Addressed customer complaints and resolved issues promptly and professionally.
- Coordinated with parts department to ensure timely availability of necessary components.
Automotive Service Advisor
Berger Chevrolet
Grand Rapids
03.2018 - 08.2023
- Assisted customers in understanding service options and recommendations.
- Scheduled service appointments to optimize workflow and customer satisfaction.
- Communicated with technicians to relay customer concerns and service needs.
- Managed customer inquiries via phone and in-person interactions effectively.
- Provided estimates for repair costs based on diagnostics and customer input.
- Followed up with customers to ensure satisfaction after services were completed.
Automotive Service Advisor
Betten Baker Chevrolet Buick GMC
Grand Rapids
05.2015 - 03.2018
Automotive Service Advisor
Sullivan Buick Pontiac Gmc Arlington
Arlington Heights
02.2005 - 05.2015
Education
Ponca City
Ponca City, OKAssociate of Science - Biology
Northern Oklahoma College
Tonkawa, OKBachelor of Science - Education
Northwest Oklahoma State University
Alva, OKSkills
- Customer relationship management
- Vehicle inspection
- Service scheduling
- Repair cost estimation
- Communication skills
- Customer follow-up
- Problem solving
- Attention to detail
- Cash handling
- Issue resolution
- Service knowledge
- Documentation
Timeline
Automotive Service Advisor
Fox GMC
03.2025 - 12.2025
Service Advisor
Gezon Imports
08.2023 - 03.2025
Automotive Service Advisor
Berger Chevrolet
03.2018 - 08.2023
Automotive Service Advisor
Betten Baker Chevrolet Buick GMC
05.2015 - 03.2018
Automotive Service Advisor
Sullivan Buick Pontiac Gmc Arlington
02.2005 - 05.2015
Ponca City
Associate of Science - Biology
Northern Oklahoma College
Bachelor of Science - Education
Northwest Oklahoma State University