Rose Brutico Fazio
S Abington Twp,PA
Summary
Dynamic restaurant owner with a proven track record at Abbiocco Eatery LLC, enhancing operational efficiency and customer satisfaction. Expert in inventory management and staff training, I cultivated a loyal clientele through exceptional service and strategic marketing initiatives, driving revenue growth and ensuring compliance with health regulations. Strong communicator and problem-solver dedicated to excellence.
Experienced with restaurant management, including overseeing daily operations and staff coordination to ensure smooth service and customer satisfaction. Utilizes strong leadership skills to drive team performance and maintain high operational standards. Knowledge of inventory control and cost management to support profitability and efficiency.
Overview
35
35
years of professional experience
Work History
Restaurant Owner/Operator
Abbiocco Eatery LLC
05.2016 - 04.2025
- Developed operational strategies to enhance customer service and optimize workflow efficiency.
- Oversaw inventory management, ensuring timely stock replenishment and minimizing waste.
- Trained and mentored staff on best practices for food preparation and safety protocols.
- Implemented marketing initiatives that increased brand awareness and customer engagement.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Teacher
Kelly Services
09.2003 - 04.2016
- Fostered a positive learning environment promoting student participation and collaboration.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with teachers to support curriculum objectives and enhance student outcomes.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
Medical Biller
RX Billing
09.2005 - 07.2010
- Processed insurance claims accurately, ensuring compliance with industry regulations and standards.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Used data entry skills to accurately document and input statements.
Sales Associate Manager
Tupperware US
09.1997 - 03.2003
- Developed strong customer relationships through effective communication and product demonstrations.
- Provided expert knowledge on product features, enhancing customer understanding and satisfaction.
- Trained new associates on sales techniques and Tupperware product lines to optimize team performance.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized promotional events and interacted with community to increase sales volume.
Retail Store Owner
La Bottega Con Stile
05.1990 - 06.1997
- Directed daily operations to enhance customer service and store performance.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Managed inventory levels, ensuring optimal stock availability and minimizing losses.
- Established vendor relationships, negotiating favorable terms to optimize supply chain efficiency.
- Oversaw financial management, including budgeting and forecasting to ensure profitability.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Trained and motivated employees to perform daily business functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed day-to-day business operations.
Education
Bachelor of Science - Education
Pennsylvania State University
University Park, PA06-1986
Skills
- Operational efficiency
- Online ordering management
- Local regulations compliance
- Food presentation
- Staff management
- Small business operations
- Schedule management
- Staff hiring
- Inventory management
- Employee scheduling
- POS system operation
- Health code compliance
- Allergy awareness
- Business planning
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Timeline
Restaurant Owner/Operator
Abbiocco Eatery LLC
05.2016 - 04.2025
Medical Biller
RX Billing
09.2005 - 07.2010
Teacher
Kelly Services
09.2003 - 04.2016
Sales Associate Manager
Tupperware US
09.1997 - 03.2003
Retail Store Owner
La Bottega Con Stile
05.1990 - 06.1997
Bachelor of Science - Education
Pennsylvania State University