Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rose Burdge

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

MOD Pizza
08.2022 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team, fostering a positive work environment, inclusion and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and promotions.

Operations Manager

First Watch Daytime Cafe
04.2013 - 08.2022
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Front Office Receptionist

Nanston Dental Group
01.2009 - 10.2012
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Associate of Science - Management

Colorado Technical University
Colorado Springs, CO
10.2023

Skills

  • Expense Control
  • P&L Management
  • Training and Coaching
  • Consistently Meet Goals

Certification

ServSafe Certified

Timeline

General Manager

MOD Pizza
08.2022 - Current

Operations Manager

First Watch Daytime Cafe
04.2013 - 08.2022

Front Office Receptionist

Nanston Dental Group
01.2009 - 10.2012

Associate of Science - Management

Colorado Technical University

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Rose Burdge