Rose Caba

• Followed all pet care instructions, including dietary needs and medication regimens
• Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
• Evaluated incoming patients to determine treatment needs and urgency of care
• Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
• Maintained excellent attendance record, consistently arriving to work on time

• Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Processed new patients and updated client records with key information using Software.
• Evaluated incoming patients to determine treatment needs and urgency of care.
• Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
• Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.

• Implementing return and exchange policies and procedures
• Setting up cash registers
• Successfully resolved issues and dealing with difficult customers
• Upheld sanitation guidelines leading to successfully passing store inspections
• Price changing and inventory
• Supervision of receiving and unloading merchandise
• High expertise in advertisement and promotion
• Promoted products and customer rewards through sampling, price change and recommendation
• Fostered and maintained excellent customer relationships
• Processed customer store order pick up requests

• Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
• Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian
• Evaluated incoming patients to determine treatment needs and urgency of care
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices

• Handle incoming and outgoing calls and faxes between patients
• Screens patients for particular exam and gives any pertinent information, regarding exam
• Register patient demographics and insurance verification
• Knowledge of radiology exams and procedures
• Resolve scheduling conflicts and uplift patient experience

Front Desk Clerk / Naval Medical Center San Diego

• Check-in patients, collecting all personal, medical, and insurance information necessary
• Managed the disability program for 2 clinic locations. Recognized for successfully tracking over 150 women in applying for disability
• Answer and direct calls in timely manner
• Knowledgeable in ICD and CPT codes
• Responsible for verifying insurance eligibility, and supervision of referrals sent to other providers
• Provide secretarial services such as copying, faxing, filing, and sorting mail
• Inventorying of medical equipment worth 100K USD
• Liaison for the RN on duty in providing triage messages and information
• Adherence for HIPPA Compliance and PII regulations
• Handling, Disposing of hazardous materials
• Upheld the sanitation program for medical instruments