Rose Carcamo
Port Charlotte
Summary
Dynamic and results-oriented professional with a proven track record in customer service and teamwork, demonstrated at Bath & Body Works. Excelled in relationship building and problem-solving, significantly enhancing customer satisfaction and loyalty. Skilled in multi-tasking and time management, adept at driving sales and improving store performance through effective collaboration and innovative marketing strategies.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
10.2024 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Adidas Outlet
04.2022 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Amusement Ride Operator
California’s Great America
08.2019 - 03.2022
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
Product Marketer
T.O.P. Marketing
05.2020 - 09.2020
- Helped design and place ads on different platforms for maximum success.
- Enhanced future marketing initiatives by capturing and leveraging insights from previous campaigns.
- Produced brand style guide with desired voice and mission for entire companies or specific lines.
- Marketed, product or service, through daily warm and cold calling.
Education
Leland High School
06.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Bath & Body Works
10.2024 - Current
Sales Associate
Adidas Outlet
04.2022 - 10.2024
Product Marketer
T.O.P. Marketing
05.2020 - 09.2020
Amusement Ride Operator
California’s Great America
08.2019 - 03.2022
Leland High School
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