Summary
Overview
Work History
Education
Skills
Timeline
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Rose Casseus

Melrose,MA

Summary

Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

4
4
years of professional experience

Work History

Coordinator

Medix Staffing
10.2021 - 08.2022
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Aided colleagues, managers and customers through regular communication and assistance.

Covid Tester

PSG
11.2020 - 02.2021
  • Read, interpreted and followed written test instructions and procedures to accurately test products.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.

CNA

Benchmark Senior Living
02.2015 - 03.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

Associate of Science - Health Sciences

North Shore Community College
Danvers, MA
05.2017

Skills

  • Tax Software
  • Customer Service
  • Point of Contact
  • Work Planning and Prioritization
  • Presenting Ideas and Plans
  • Learning Strategies

Timeline

Coordinator

Medix Staffing
10.2021 - 08.2022

Covid Tester

PSG
11.2020 - 02.2021

CNA

Benchmark Senior Living
02.2015 - 03.2018

Associate of Science - Health Sciences

North Shore Community College

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Rose Casseus