Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Hi, I’m
Rose Chavez
Leander,TX
Summary
Overview
9
years of professional experience
Work History
Ecco GroupUSA
Renewal Sales Specialist
09.2023 - Current
Job overview
- Identified upselling opportunities to maximize revenue from existing clients.
- Collaborated with account managers to ensure a seamless handoff of client information during the renewal process.
- Provided excellent customer service throughout the entire renewal process, leading to increased satisfaction and loyalty among clients.
- Boosted renewal sales by developing and executing targeted marketing campaigns.
- Fostered a culture of continuous improvement within the renewals team, leading to more efficient processes and enhanced client satisfaction.
- Developed and maintained a strong understanding of our products'' unique selling points, enabling effective communication with clients during the renewal process.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Advanced Micro Devices
Recruiter
04.2022 - 03.2023
Job overview
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Studied job descriptions and qualifications to determine applicant requirements.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Advertised job opportunities on social media platforms and job boards.
Community Loans Of America
Area Manager
09.2020 - 04.2022
Job overview
- Supervised 17 employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately
- Supervised business functions, employee staffing, customer retention and financial accountability for stores
- Revitalized underperforming teams and transformed profitability and productivity through targeted training
- Evaluated schedules, orders, and forecasts to plan processes and meet timetables
- Streamlined operational efficiencies by successfully hiring top talent driving productivity
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations
- Brought in well-qualified, multifaced job candidates to fill open positions
- Contacted job applicants to inform of application status
- Reviewed referral candidates and contacted qualified individuals to request interviews
- Planned and executed recruitment events to bring in area candidates
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates
- Collaborated with recruitment and HR professional to achieve hiring goals
- Analyzed recruiting procedures to identify opportunities for improvement.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Texas Car Title
Payday Loan Services Branch Manager
06.2016 - 09.2020
Job overview
- Coached 10 employees on becoming sales professionals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional, organized, and safe environment for employees and patrons.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved marketing to attract new customers and promote business.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Texas Car Title And Payday Loan Services
Sales Representative
05.2015 - 06.2016
Job overview
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Increased efficiency and drove branch revenue by optimizing daily operations
- Designed sales and service strategies to improve revenue and retention
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Worked with regulatory representatives to complete accurate filings and maintain compliance
- Evaluated budget plans and current costs to project trends and recommend updates
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements
- Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained and mentored new sales representatives.
Skills
- Recruitment strategies
- Pre-screening candidates
- Applicant Tracking Systems
- Strategic Sourcing
- Verbal and Written Communication
- Resume Uploading
- Employment Verification
- Project Recruiting
- Global Recruitment
- Conduct Orientations and Training
- New Hire Paperwork Processing
- Analytical and Critical Thinking
- In-Person and Telephone Interviewing
- Conduct Orientations and Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is not only for what we do that we are held responsible, but also for what we do not do.
Timeline
Renewal Sales Specialist
Ecco GroupUSA
09.2023 - Current
Recruiter
Advanced Micro Devices
04.2022 - 03.2023
Area Manager
Community Loans Of America
09.2020 - 04.2022
Payday Loan Services Branch Manager
Texas Car Title
06.2016 - 09.2020
Sales Representative
Texas Car Title And Payday Loan Services
05.2015 - 06.2016
Accomplishments
Accomplishments
- Collaborated with team of 10 in the development of sales professionals.
- Supervised team of 20 staff members.
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