Rose Cooper
Fairmount,IL
Summary
Passionate about helping customers and delivering exceptional experiences with every interaction. Dependable computer operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability.
Overview
5
5
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Bloomington, IL
03.2024 - Current
- Learning to process policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Promoted a culture of continuous learning within the department by sharing best practices, participating in ongoing professional development opportunities
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
Claim Associate
State Farm
Bloomington, IL
10.2022 - 03.2024
- Express Claim Associate with active licenses in all licensed states.
- Handles single and multi car claims with efficiency. Regularly utilizing resources, using judgement in decision making.
- Responds to customer inquiries, providing detailed explanations of coverages and claims processes.
- Complies with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Deescalate situations with frustrated customers with compassion and understanding in order to ensure the best quality service.
Sales Associate
California Tanning Salon
Danville, IL
05.2021 - 11.2022
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
- Regularly completing tasks with efficiency while remaining detail oriented.
- Used time management and efficient to meet deadlines.
Sales Clerk/Food Service Worker
Casey's General Store
Fairmount, IL
09.2020 - 05.2021
- Handled POS system transactions including credit, cash, exchanges, returns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Communicated effectively with customers to plan large or specialized orders.
Sandwich Artist
Subway
Oakwood, IL
12.2019 - 09.2020
- Carefully adhere to customers specific instructions related to dietary needs and requests.
- Upheld customer satisfaction through quality customer service.
- Trained team members to prepare merchandise and other items according to protocol.
Sales Associate
Kohls Department Store
Danville, IL
06.2019 - 12.2019
- Improved customers shopping experience by utilizing product knowledge that lead to increased sales revenues.
- Maintained a clean, organized inventory.
- Handled POS system transactions including credit, cash, exchanges, returns.
Education
Associate of Arts - Communications
Danville Area Community College
12.2021
Skills
- Verbal and Written Communications
- Decision Making
- Work Organizing and Prioritizing
- Insurance terminology
- Teamwork and Collaboration
- Customer Needs Assessment
- Policy and Procedure Adherence
- Data Integrity
Timeline
Underwriting Service Assistant
State Farm
03.2024 - Current
Claim Associate
State Farm
10.2022 - 03.2024
Sales Associate
California Tanning Salon
05.2021 - 11.2022
Sales Clerk/Food Service Worker
Casey's General Store
09.2020 - 05.2021
Sandwich Artist
Subway
12.2019 - 09.2020
Sales Associate
Kohls Department Store
06.2019 - 12.2019
Associate of Arts - Communications
Danville Area Community College