Rose Germain
Lehigh Acres,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
Lehigh Acres, FL
01.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Preschool Teacher
KLA School Of Boynton
Boynton Beach, FL
10.2021 - 12.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Behavioral Health Technician
Banyan Treatment Center
Pompano Beach, FL
09.2019 - 11.2021
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Treated clients and families with respect and dignity.
- Administered patient medications and tracked dosages.
Education
Associate Degree In Nursing -
Palm Beach State College
Lake Worth, FLHigh School Diploma -
John I. Leonard High School
Greenacres, FL05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Professional telephone demeanor
- Scheduling
- Paperwork Processing
Languages
Creole
Native or Bilingual
Fre
Limited Working
Timeline
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
01.2023 - 12.2023
Preschool Teacher
KLA School Of Boynton
10.2021 - 12.2022
Behavioral Health Technician
Banyan Treatment Center
09.2019 - 11.2021
High School Diploma -
John I. Leonard High School
Associate Degree In Nursing -
Palm Beach State College