Rose Gipson
Spartanburg,SC
Summary
Adept at maintaining HIPAA compliance and enhancing patient care, I excelled at Spartanburg Regional Medical Center by streamlining registration processes and improving interdepartmental collaboration. My proficiency in insurance verification and exceptional customer service skills have significantly contributed to operational efficiency and patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Spartanburg Regional Medical Center
08.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Scan and enter diagnoses codes for referrals into Epic. Along with scanning in Pathology reports
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Research and resolve all registration occurrences for demographic, clinical and insurance accuracy
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Dieatary Aide
Spartanburg Regional Restorative Care
01.2022 - 08.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Education
Certification of Medical Billing And Coding - Medical Billing And Coding
Spartanburg Community College
01.2024
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Phone and Email Etiquette
- Medical Terminology
- Registration and Scheduling
- Insurance Authorizations
- Insurance verifying
- Patient documentation
- Regulatory Compliance
Certification
- CPC - Certified Professional Coder
Timeline
Patient Access Representative
Spartanburg Regional Medical Center
08.2022 - Current
Dieatary Aide
Spartanburg Regional Restorative Care
01.2022 - 08.2022
- CPC - Certified Professional Coder
Certification of Medical Billing And Coding - Medical Billing And Coding
Spartanburg Community College
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