Rose Hobgood
Brenham,TX
Summary
Highly skilled IT Technician with extensive experience in troubleshooting, software and hardware installation, network support, system upgrades, and network component installation. Demonstrates expert problem-solving, customer service, and technical communication skills. Adapts quickly to new technologies and masters innovative tools. Excels in task prioritization and delivering positive end-user support experiences.
Overview
11
11
years of professional experience
Work History
Merchandise Coordinator
Kannonball Entertainment
Brenham, TX
01.2023 - 08.2024
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Built trust and developed strong relationships with customers through personal connections.
- Conducted regular inventories to monitor stock levels.
Site Lead
Pomeroy IT Solutions Inc.
Irving, TX
02.2014 - 09.2022
- Performed system backups and restores as required.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Assisted with the deployment of new applications and updates to existing applications.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Deployed operating systems.
- Resolved hardware issues including replacing parts as necessary.
- Diagnosed hardware failures using diagnostic tools such as HP BID, PC Doctor, or Windows Event Viewer.
- Coordinated with vendors and on-site technicians for repair services when needed.
- Addressed network connectivity problems, software installation challenges, and printing issues through troubleshooting.
- Set up user profiles on local machines according to established standards.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Consulted via telephone to understand user problems, run through testing, and ask probing questions to locate root causes.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Installed and performed minor repairs to hardware, software, and peripheral equipment.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Read technical manuals and attended online courses, conferences, and seminars to maintain knowledge of hardware and software.
Education
Liberal Arts And General Studies
Blinn College
Brenham, TXSkills
- Service Desk & Remote Support
- Account Administration
- Hardware & Application Installations
- User Training
- Inventory Control Systems
- Computer & Hardware Diagnostics
- Component Replacement
- Documentation Development
References
References available upon request.
Timeline
Merchandise Coordinator
Kannonball Entertainment
01.2023 - 08.2024
Site Lead
Pomeroy IT Solutions Inc.
02.2014 - 09.2022
Liberal Arts And General Studies
Blinn College
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